Quality Engineer: Claims & Root-Cause Excellence

Metso; Canning; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working possibilities

Annual bonus

Education assistance

Global opportunities

Job summary

Metso is seeking a Quality Engineer to join the APA Quality Team in Beresfield, NSW. You will manage end-to-end customer claims, perform root cause analysis, and own CAPA delivery, collaborating with Plant Engineering and business lines across the region.

You will drive investigations using metallurgical and dimensional evidence, apply structured RCA methods, and ensure timely closure while sharing lessons learned to improve products and processes. 20–30% travel may be required.

Qualifications

• Bachelor’s degree in mechanical engineering or related technical discipline.
• Experience in quality engineering, failure analysis, or RCA in industrial/manufacturing settings.
• Ability to interpret metallurgical and dimensional evidence to support root cause conclusions.
• Working knowledge of ISO 9001, CAPA, 8D, and RCA techniques.
• Experience with mining grinding/milling processes to relate failures to operating conditions.
• Experience with SAP QM/SD/MM, Salesforce CRM, Power BI, and Microsoft Office.

Responsibilities

• Own technical intake for CNS customer claims and perform first-level engineering assessment.
• Conduct failure analysis using material, dimensional, and metallurgical evidence and validate root cause with Plant Engineering.
• Maintain case closing, aging tracking, and ensure proper closure.
• Lead root cause analysis using structured methodologies (8D, Ishikawa, 5-Why).
• Own CAPA execution end-to-end, define actions, assign owners, and track SLAs.
• Capture and share lessons learned across sites and regions to improve processes.
• Conduct warranty reviews and validate technical basis up to regional approvals before financial.
• Coordinate credit note issuance with Order Management after validation.
• Advise Business Lines on design/product improvements from recurring failures.
• Participate in regional/global initiatives to reduce COPQ and CAPA aging.
• Lead claim review meetings with BA, MA, and Supply Chain; train teams on CRM (Salesforce) and SAP QM.
• Ensure compliance with Quality, Safety, OH&S, and Environmental standards.

Skills

Quality engineering

CAPA processes

8D methodology

Root cause analysis

SAP QM/SD/MM

Salesforce CRM

Power BI

Microsoft Office

Communication skills

Analytical mindset

Cross-functional collaboration

Stakeholder management

Education

Bachelor’s degree in mechanical engineering

Tools

SAP QM/SD/MM

Salesforce CRM

Power BI

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/21/2026

Introduction

We are seeking a Quality Engineer to join our APA Quality Team. You will be leading the end-to-end technical management of customer claims across the region — from case intake through root cause analysis, CAPA ownership, and closure — acting as a single-point quality interface that reduces handovers and ensures timely, consistent, and technically sound resolution. The role combines quality engineering rigor (failure analysis, dimensional and metallurgical evidence) with claim coordination excellence, and advises Business Lines on design improvements arising from recurring failure patterns.

This position will be based in Beresfield, NSW; however, it may require 20-30% of travel.

Team you belong to

You will join a team of Regional Quality Head. Our team is currently developing and will support quality customer claim process with the ultimate objective of improving operational excellence and customer satisfaction.

We work closely with internal and external stakeholders, including Business Lines, Supply Chain sites, Procurement, Manufacturing Plants, Engineering, Market Areas (MA), Distributors, and Global Order Management.

Our team culture is strongly values-driven and focused on collaboration, accountability, and customer driven approach.

As a Quality Engineer, you will:

• Own technical case intake for CNS customer claims within the region, performing a first-level engineering assessment of evidence (photos, dimensional reports, lab results) to determine investigation scope before assignment.
• Perform technical failure analysis using material, dimensional, and metallurgical evidence (fastener fracture patterns, weld integrity, rubber/PU compound degradation), working directly with Plant Engineering to validate root cause before CAPA definition.
• Maintain case closing and aging tracking, ensuring claims are administratively and technically closed.
• Lead engineering root cause analysis of claimed failures, distinguishing confirmed facts from inferences and applying structured methodologies (8D, Ishikawa, 5-Why).
• Own CAPA execution for assigned cases end-to-end, including defining corrective and preventive actions, assigning owners, tracking D-step SLAs, and ensuring RCA quality before closure or reopening.
• Ensure lessons learned from claim investigations are captured and shared across relevant sites and regions, contributing to horizontal deployment of corrective actions.
• Conduct warranty approval technical review — validate the engineering basis of each claim (failure mode, applicable tolerances, service conditions) up to the regional approval threshold before financial approval is authorized.
• Coordinate credit note issuance with Order Management once technical validation is complete.
• Advise Business Lines on design and product improvements arising from recurring failure patterns, translating field/claim evidence into actionable engineering input for product redesign.
• Contribute to regional and global initiatives to reduce COPQ, warranty lead time, and CAPA aging.
• Lead and conduct regular claim review meetings with BA, MA, and Supply Chain to improve process visibility and escalate cases beyond regional authority.
• Train and support Market Areas and Distributors on CRM (Salesforce) and SAP QM usage for claim documentation.
• Acknowledge and comply with Quality, Safety, Occupational Health, and Environmental standards in accordance with internal documentation, legal requirements, and Organizational requirements.
  
  
  

Who You Are

• Bachelor’s degree in mechanical engineering or a related technical discipline.
• Flexible experience in quality engineering, failure analysis, or root cause investigation in an industrial/manufacturing environment.
• Hands-on experience interpreting material and dimensional evidence (metallurgy, rubber/PU degradation, welding, fastener failure) to support root cause conclusions.
• Solid working knowledge of Quality Management Systems (ISO 9001), CAPA processes, 8D methodology, and structured RCA techniques.
• Working knowledge of mining grinding/milling processes (SAG, ball mills, crushers) sufficient to interpret how product failures relate to the customer's operating conditions.
• Experience with SAP (QM/SD/MM modules), Salesforce CRM, Power BI, and Microsoft Office.
  
  
  

Skills And Abilities

• Communication skills.
• Analytical mindset oriented toward translating technical findings into customer-facing communication.
• Strong interpersonal relationships and cross-functional collaboration.
• Stakeholder management and conflict resolution.
• Organization and planning to manage multiple concurrent technical investigations.
• Customer service orientation.
• Proactivity and decision-making.
  
  
  

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.
  
  
  

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com