Quality & Compliance Specialist

The Disability Trust; Wollongong City Council; Remote; AUD 76,000 - 81,000; Full time

Job summary

A leading disability service provider is seeking a Quality & Compliance Specialist to manage compliance and improvement initiatives. The role includes overseeing quality assurance processes, performing audits, and collaborating with stakeholders to ensure adherence to guidelines. Candidates should have a minimum of 3 years in Disability Employment Services and strong communication skills. This permanent, full-time position offers a salary package of $76,000 to $81,000 and generous benefits including 5 weeks of annual leave.

Benefits

Attractive remuneration package

Salary packaging benefits up to $15,900

5 weeks of annual leave

Flexible public holiday leave options

Professional development opportunities

Employee Assistance Program access

Qualifications

• Minimum 3 years experience in Disability Employment Services.
• Strong organisation and process-oriented skills are essential.
• Experience in a quality and compliance role preferred.

Responsibilities

• Manage all IEA Quality Assurance and Compliance improvements.
• Coordinate quarterly IEA Program Assurance checks.
• Advise on upcoming IEA guideline changes.
• Provide monthly Quality Assurance and Compliance reports.
• Conduct regular internal audits for compliance.

Skills

Excellent communication skills

Sound knowledge of Microsoft Office Suite

Strong organisation and process-oriented skills

Ability to set priorities and meet deadlines

Ability to liaise with diverse stakeholders

Knowledge of confidentiality and privacy practices

Minimum 3 years experience in Disability Employment Services

1 year experience in a quality and compliance role

Knowledge and experience of ESS and third party employment services systems

Job description

embarc is a leading Disability Employment Services (DES) and Inclusive Employment Australia (IEA) service provider that proudly offers a personal and tailored approach to supporting people with disability, illness or injury on their employment journey.

Reporting to the Head of Quality, Claims and Compliance, The Quality and Compliance Specialist is a permanent, full time role and manages all contract-related communications and daily business activities in collaboration with the contract manager. This includes analyzing contractual and guideline changes, assessing their impact on business processes, and leading internal audits to identify risks and improve compliance performance. Our embarc footprint spans across NSW, ACT and VIC however the role can be based anywhere in Australia.

Key duties of this responsibility include:

• Manage all IEA Quality Assurance and Compliance improvements.
• Coordinate quarterly IEA Program Assurance checks, including gathering documentary evidence and liaising with Employment Consultants to ensure quality assurance and compliance, and provide Program Assurance reports to the department.
• Advise management of upcoming IEA guideline changes and coordinate updates to current QA forms to meet requirements.
• Support IEA management and sites to onboard, train, and upskill IEA employees.
• Coach and support the Team Leader (Compliance) and IEA admin staff.
• Provide monthly Quality Assurance and Compliance reports.
• Support IEA staff with technical enquiries regarding Quality Assurance and Compliance.
• Serve as the primary point of contact for all departmental communications, including keeping a register to of approvals.
• Disseminate clear and concise information regarding contractual changes to the business in a timely manner, highlighting any associated process updates.
• Conduct regular internal audits to ensure adherence to contractual requirements.
• Lead and actively participate in compliance meetings with business stakeholders, providing strategic guidance and actionable recommendations to enhance compliance performance.
• Ensure all systems are aligned with and support contractual requirements to maintain compliance and operational integrity.
• Manage departmental complaints and ensure timely submission of required documentation in accordance with departmental deadlines.

As the successful candidate you will have:

• Excellent communication skills both written and verbal.
• Sound knowledge of Microsoft Office Suite.
• Strong organisation and process-oriented skills.
• Ability to set priorities and meet deadlines.
• Ability to liaise with diverse stakeholders.
• Awareness and knowledge of confidentiality and privacy practices.
• Minimum 3 years experience in Disability Employment Services.
• 1 year minimum experience in a quality and compliance role (preferably in the community services sector).
• Knowledge and experience of ESS and third party employment services systems.

Why work with us?

At embarc, we believe your workplace should reflect your stories, your goals, your strengths and your growth. That’s why we offer a suite of benefits, rewards and recognition programs that offer something for everyone.

When you join our team as Quality & Compliance Specialist, you can expect:

• An attractive remuneration package between $76,000 to $81,000 (based on skills and experience).
• All the resources you need to succeed, including a laptop, mobile phone, and access to company vehicles.
• Generous salary packaging benefits of up to $15,900 for living expenses plus $2,650 for meal entertainment and venue each FBT year.
• Extra rest and recreation with 5 weeks of annual leave per year.
• An additional paid day off for your birthday.
• Flexible public holiday leave options to celebrate recognised days of religious or cultural significance.
• Access to an abundance of professional development opportunities.
• Access to a free reputable and confidential Employee Assistance Program for you and members of your immediate family.

Apply now:

To be considered for this opportunity, please submit a cover letter and resume detailing the skills and qualities that make you a suitable candidate for this position.

If you have any questions or would like further information about the role, please contact our Head of Quality, Claims and Compliance on [email protected]

Applications close 5.00pm, Monday 13 October. However, shortlisted candidates may be contacted earlier than the closing date upon receipt of suitable applications.

Company Overview

We are a not-for-profit NDIS registered organisation with a rich history of providing person centred support services. We have been supporting people with disability and their families for over 50 years.

We offer individualised services such as accommodation support, employment assistance, community engagement programs and so much more.

We aim to enhance the quality of life and opportunities for people with disability.