Quality & Assurance Specialist – Rail & Transit (Hybrid)

Transport for NSW; Sydney; Híbrido; AUD 85 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work options

Hybrid work arrangement

Resumo da oferta

Transport for NSW is seeking a QA inspector to support Sydney Metro’s quality assurance across stations and trains. You’ll assess operator performance, collect evidence, and report on service quality to drive customer satisfaction.

The role emphasises collaboration with operators, escalation of non-conformances, and the implementation of continuous improvements in a dynamic public transport environment. A flexible work pattern including hybrid arrangements is available.

Qualificações

• Customer-facing operational experience in rail, public transport, station operations or similar environments.
• Ability to assess service standards and make evidence-based decisions.
• Strong interpersonal skills and emotional intelligence for challenging conversations.

Responsabilidades

• Assess contracted operators against contractual standards and publish findings.
• Conduct inspections across Sydney Metro stations and trains.
• Capture evidence-based findings and develop quarterly inspection plans.
• Provide reporting to support service quality and customer satisfaction outcomes.
• Evaluate service quality in a complex operational environment and ensure standards are met.
• Escalate non-conformances and contribute to network-wide continuous improvement.
• Collaborate with operators to meet customer and contractual expectations.

Conhecimentos

Communication

Problem-solving

Empathy

Conflict resolution

Attention to detail

Descrição da oferta de emprego

Transport for NSW is seeking a QA inspector to support Sydney Metro’s quality assurance across stations and trains. You’ll assess operator performance, collect evidence, and report on service quality to drive customer satisfaction.

The role emphasises collaboration with operators, escalation of non-conformances, and the implementation of continuous improvements in a dynamic public transport environment. A flexible work pattern including hybrid arrangements is available.