Quality Assurance Officer

Forever New Clothing; Mount Richmond; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

40% employee discount

Daily subsidized coffee and lunch

Loyalty and birthday leave

Recruitment referral incentives

Wellbeing and environmental incentives

Continuous learning and development programs

Recognition program and service awards

Subsidized car parking

Job summary

Forever New Clothing seeks a detail-oriented Quality Assurance Officer in Melbourne, Victoria, to ensure the fit, quality, and consistency of apparel from development to production.

This role involves managing fit sessions, collaborating with design teams, and approving styles to maintain product integrity. Candidates should have relevant experience in fashion retail and strong knowledge of garment construction.

Enjoy competitive benefits including a generous employee discount, continuous learning opportunities, and a supportive team environment.

Qualifications

• Experience in a QA, garment tech or product development within fashion retail.
• Strong knowledge of fit, construction, grading and fabrication.
• Confident in running fit sessions and influencing stakeholders.

Responsibilities

• Manage fit and quality from first sample through to bulk production.
• Lead and drive fit sessions, ensuring accuracy and adherence to critical path.
• Collaborate with Buying & Design to deliver against briefs and commercial outcomes.

Skills

Experience in QA, garment tech or product development within fashion retail

Strong knowledge of fit, construction, grading and fabrication

Confident running fit sessions and influencing stakeholders

Highly organised with excellent time and priority management

Solutions-focused with strong commercial awareness

Clear communicator across internal teams and offshore suppliers

Job description

Overview

FOREVER US: Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment. From our Melbourne beginnings 20 years ago to more than 450 stores globally, Forever New continues to evolve — creating beautiful, feminine fashion underpinned by strong commercial thinking and global sourcing expertise.

Benefits

As part of the Forever New family, you’ll enjoy benefits designed to support your success and wellbeing:

• Benefit from a generous 40% employee discount, including periodic discounts for your family and friends
• Coffee lover? Indulge in daily subsidized coffee and lunch at the café downstairs
• Enjoy the flexibility of loyalty and birthday leave to celebrate special moments in your life
• Receive recruitment referral incentives for bringing talented individuals to join our exceptional team
• Take advantage of our wellbeing and environmental incentives, promoting your overall wellness and contributing to a sustainable future
• Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
• Be recognized for your outstanding contributions through our recognition program and service awards
• Enjoy the convenience of subsidized car parking, ensuring a stress-free commute
• Gain exposure to a global business operating across 5 continents, expanding your horizons and providing diverse experiences

About the Role

We are seeking a detail-oriented and commercially minded Quality Assurance Officer to drive the fit, quality and consistency of our apparel across all stages—from initial development through to bulk production.

You’ll play a critical role in ensuring Forever New’s design vision is brought to life with precision, while minimising risk, avoiding delays and reducing customer returns through right-first-time product.

• Manage fit and quality from first sample through to bulk production
• Lead and drive fit sessions, ensuring accuracy and adherence to critical path
• Collaborate with Buying & Design to deliver against briefs and commercial outcomes
• Provide clear technical direction to offshore suppliers and resolve issues proactively
• Approve styles for bulk, ensuring consistency and product integrity
• Monitor and analyse returns and quality performance, driving continuous improvement
• Oversee care instructions, testing and compliance standards
• Support and develop a QA Assistant in best practice and technical capability
• Identify risks early and escalate potential delivery impacts

Qualifications

• Experience in QA, garment tech or product development within fashion retail
• Strong knowledge of fit, construction, grading and fabrication
• Confident running fit sessions and influencing stakeholders
• Highly organised with excellent time and priority management
• Solutions-focused with strong commercial awareness
• Clear communicator across internal teams and offshore suppliers

Our Values

Whether We’re Building Our Next Range, Partnering With Stores Or Trading a Season, These Five Values Guide Everything We Do:

• Think Customer
• Respect for All
• Keep it Simple
• Take Responsibility
• Act with Pace

If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.

Location: Melbourne, Victoria