Quality Assurance & Contract Compliance Specialist

Allianz; Sydney; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Inclusive Culture

Flexible Work-Life Balance

Career Development

Financial perks and wellbeing

Job summary

Allianz Australia is seeking a Quality Assurance & Contract Compliance Specialist to lead independent QA reviews across NSW workers compensation contracts and support compliance programs. You will engage stakeholders, advise on contractual performance measures, and help implement improvements while monitoring quality controls to mitigate risk.

The role emphasises data-driven decision making, strong communication, and collaboration with cross-functional teams in a dynamic environment.

Qualifications

• Experience performing independent QA reviews and risk assessments.
• Ability to convert data into actionable insights for stakeholders.
• Strong written and verbal communication across technical and non-technical audiences.

Responsibilities

• Perform quality independent reviews of NSW workers compensation processes.
• Support compliance and internal risk management activities.
• Provide guidance to business on contractual performance measures.
• Identify improvement opportunities and assist with implementation.
• Monitor quality controls to mitigate contractual and regulatory risk.
• Contribute to privacy, incident and issue management activities.

Skills

Data analytics

Stakeholder management

Quality assurance

Communication skills

Tools

SAS

Excel

Job description

Quality Assurance & Contract Compliance Specialist

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

QUALITY ASSURANCE & CONTRACT COMPLIANCE SPECIALIST | SYDNEY CBD OR CHARLESTOWN NSW

An exciting opportunity has now become available in the Quality Assurance & Contract Compliance Team within our Government Services team. We are seeking expressions of interest for the role of a Quality Assurance & Contract Compliance Specialist.

The successful candidate will assist the quality assurance, compliance and internal risk management activities across the NSW workers compensation contracts to provide assurance of businesses adherence to contractual and legislative obligations. You will assist with identifying areas of concern or areas for improvement and identifying, recommending and assisting with the implementation of ways to improve internal processes and performance.

About the role

Undertake quality independent reviews relating to the compliance and quality obligations of all NSW workers compensation business operations including engagement with stakeholders during the preparation, outcomes, remediation follow up and reporting.

Provide advice, support, guidance and initiatives to the business in order to support achievement of all required contractual performance measures.

Proactively identify business improvement opportunities and collaborate with the business to gain support for the implementation of initiatives to improve performance.

Assist with routine testing and monitoring of quality and compliance controls to mitigate risk the risk of non-compliance relating to both contractual and internal policy and procedure, legislative and regulatory requirements, data quality and customer experience.

Assist to ensure group and enterprise risk and compliance requirements are socialised, embedded and supported throughout the business.

Support the business with privacy, incident and issue management generating from the NSW workers compensation business operations.

About you

Exposure to technical claims in Workers Compensation

Strong data analytical skills to convert risk and incident data into meaningful management information

Demonstrated ability to manage relationships and influence people at all levels of the organisation and externally

Proven record of managing tasks that involve a high level of complexity, detail and quality in prescribed timeframes

Strong written and verbal communication skills

Demonstrated ability to use analytical tools and software (SAS, excel, etc.) beneficial but not essential.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers