Quality Assurance Consultant - General Insurance

Gallagher; City of Melbourne, City of Brisbane, Sydney; Hybrid; Confidential; Full time

Benefits offered by this job

Flexible work arrangements – WFH

Paid Parental Leave

Excellent working environment

Ongoing education programs

Wellbeing support program

Birthday Month day off

Job summary

Gallagher Bassett is seeking a meticulous Quality Assurance Consultant to ensure accuracy and regulatory compliance of insurance policies. This permanent full-time role offers a hybrid setup across Melbourne, Brisbane or Sydney CBD offices and work-from-home options.

Ideal candidates will have insurance QA experience, sharp analytical skills, and strong communication abilities. The position supports flexible work arrangements and a comprehensive benefits package.

Qualifications

• Australian citizenship is essential; security clearance required.
• Experience in insurance quality assurance and regulatory compliance.
• Strong analytical and detail-oriented problem solving.
• Excellent communication and cross-functional collaboration.
• Proficiency with Microsoft Office and insurance management software.

Responsibilities

• Review policies for accuracy and regulatory compliance.
• Audit insurance documents to identify errors.
• Monitor processes for regulatory compliance with standards.
• Identify and report discrepancies; implement corrective actions.
• Provide QA training to agents and underwriters.
• Maintain records of QA activities and findings.
• Prepare reports for management.
• Contribute to continuous improvement of QA workflows.

Skills

Analytical skills

Attention to detail

Communication skills

MS Office

Tools

Insurance management software

MS Office

Job description

Your Role

Gallagher Bassett is seeking a meticulous and detail-oriented Quality Assurance Consultant to join our team. The primary responsibility of this role is to ensure the accuracy and compliance of insurance policies and procedures through comprehensive quality assurance measures. The ideal candidate will possess a strong understanding of insurance regulations, exceptional analytical skills, and a commitment to upholding the highest standards of quality and integrity. This position will be offered on a permanent full-time basis with a hybrid working approach working in either our Melbourne, Brisbane or Sydney CBD offices and WFH.

How you'll make an impact

You will add value to Gallagher Bassett across the following: Conduct thorough reviews of insurance policies to verify accuracy, completeness, and adherence to regulatory requirements Perform regular audits of insurance documentation, including policies, endorsements, and certificates, to identify errors or discrepancies Monitor insurance processes and procedures to ensure compliance with industry regulations, company policies, and legal standards Identify and report any errors or inconsistencies in insurance documentation, and collaborate with relevant stakeholders to implement corrective actions Provide training and guidance to insurance agents and underwriters on quality assurance best practices, regulatory requirements, and procedural updates Maintain accurate records of quality assurance activities, findings, and corrective actions taken. Prepare detailed reports for management review Participate in continuous improvement initiatives to enhance quality assurance processes, streamline workflows, and optimise efficiency.

About you

We’re interested in hearing from people who possess: Australian Citizenship is essential (to be eligible for this position, our successful candidate must complete a Commonwealth Security Clearance which requires Australian Citizenship) Previous experience in the insurance industry, with a focus on quality assurance, in-depth knowledge of insurance products, regulations, and compliance standards Strong analytical skills and attention to detail, with the ability to identify and resolve complex issues Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Proficiency in Microsoft Office suite and insurance management software.

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased
• Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave
• Other benefits include: Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.

As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.