Quality Assurance Associate

Health and Aged Care Professionals; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

Health and Aged Care Professionals in Sydney seeks a Full time Quality Assurance professional to support day-to-day activities across pharmaceutical storage and distribution operations. You will review product release, investigate excursions, and address customer complaints while contributing to continuous improvement.

The role emphasizes hands-on QA work and collaboration with internal teams and external partners, with a focus on GDP and GMP compliance and accurate documentation.

Qualifications

• Tertiary qualifications in a technical discipline, or relevant practical experience.
• Experience within pharmaceutical industry and quality management systems (GDP/GMP).
• Ability to build effective relationships across functions and adapt to changing priorities.

Responsibilities

• Review and approve product release for distribution, ensuring quality requirements are met and decisions are documented.
• Investigate temperature excursions and assess impact on product quality.
• Manage customer complaints and returned product assessments, coordinating investigations and follow-up actions.
• Prepare quality reports and performance metrics, highlighting trends, risks and improvement opportunities.
• Support quality risk assessments, deviation investigations, root cause analysis and CAPAs.
• Maintain training records and support GDP, GMP and procedural training.
• Participate in internal and external audits, support inspections and follow up on findings.
• Review customer and vendor approvals, maintain records and coordinate periodic reapprovals.
• Support change control, recall management and wider quality improvement initiatives.

Skills

Quality assurance

Quality management

Relationship building

Independent work

Education

Technical degree or equivalent

Job description

Health and Aged Care Professionals – Sydney NSW

Full time

29d ago , from Health and Aged Care Professionals

• Broad, hands-on quality assurance role within the pharmaceutical industry.
• Exposure to product release, investigations, audits and continuous improvement.
• Contribute to quality improvement projects and global initiatives.

About the company

Our client is a pharmaceutical organisation bringing together specialist expertise and industry partnerships to support the supply of medicines. The business takes a collaborative approach, with teams working across functions to support its customers and partners.

About the opportunity

Reporting to the Quality Manager, you will support day-to-day quality assurance activities across pharmaceutical storage and distribution operations. This is a varied role that combines hands‑on operational quality with opportunities to contribute to wider business improvements. You will work across product release, temperature excursions, complaints and quality investigations, while building relationships with internal teams, manufacturers and logistics providers. This opportunity would suit someone who enjoys solving problems, taking ownership of their work and collaborating across different areas of a business.

Duties

• Review and approve product release for distribution, ensuring quality requirements are met and decisions are appropriately documented.
• Investigate temperature excursions and assess their impact on product quality.
• Manage customer complaints and returned product assessments, coordinating investigations and appropriate follow‑up actions.
• Prepare quality reports and performance metrics, highlighting trends, risks and improvement opportunities.
• Support quality risk assessments, deviation investigations, root cause analysis and corrective and preventive actions (CAPAs).
• Maintain training records and support the delivery of GDP, GMP and procedural training.
• Participate in internal and external audits, support inspections and follow up on findings.
• Review customer and vendor approvals, maintain records and coordinate periodic reapprovals.
• Support change control, recall management and wider quality improvement initiatives.

Skills and Experience

• Tertiary qualifications in a technical discipline, or relevant practical experience.
• Demonstrated experience within the pharmaceutical industry.
• Experience working within Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) quality management systems.
• Ability to build effective relationships across functions.
• Comfortable working independently and collaboratively, with the ability to adapt to changing priorities.

Culture

Join a quality-focused environment where collaboration and continuous improvement are shared priorities.