Quality and Outcomes Framework (QOF) Administrator

NHS Jobs; Wimborne; On-site; AUD 40,000 - 51,000; Full time

Job summary

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust is seeking a Quality and Outcomes Framework Administrator to provide broad administrative and clinical support within a busy practice environment.

You will handle appointments, data processing, and ensure confidential, efficient patient services while supporting the multidisciplinary team and QOF-related activities.

Qualifications

• Educated to GCSE level including Mathematics and English.
• Experience working with the public, including on the telephone.
• Experience of administrative duties.
• Excellent written and oral communication skills.
• Strong IT skills: Excel and Word; proficiency with Office/Outlook.
• Effective time management and ability to work as part of a team or autonomously.

Responsibilities

• Run Welby reports, maintain spreadsheets/planners and take appropriate actions.
• Assess questionnaires, reports and spreadsheets.
• Arrange appointments, tests and follow-up appointments.
• Prioritise clinical need when allocating appointments.
• Extract information from clinical documents requiring coding.
• Support chronic disease reviews and related systems.
• Assist with tasks to meet QOF, Investment & Impact Fund targets.
• Act as Welby super-user; provide training and support to colleagues.
• Ensure administrative work is completed within set timeframes.

Skills

Communication skills

Telephone manner

Time management

Interpersonal skills

Teamwork

Autonomy

Problem solving

IT skills

Education

GCSE level including Mathematics and English

Tools

Excel

Word

Outlook

Office Suite

Job description

Quality and Outcomes Framework (QOF) Administrator

The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring: The delivery of an efficient, friendly, accessible & confidential service to patients The provision of an efficient and comprehensive support system for clinical sessions To engage in effective workflow of information to clinical and non-clinical staff

SPECIAL REQUIREMENTS OF THE POST

The special requirements of the post regarding skills, knowledge and experience are:

• Well-developed communication and interpersonal skills
• Ability to deal with members of the public in a courteous and understanding manner
• Confident telephone manner
• Ability to cope under pressure
• Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
• Effective time management
• Ability to work as part of a team and on their own
• Be flexible in an environment where the workload is constantly changing and varied
• Effective keyboard skills and good spelling
• An understanding, acceptance and adherence to the need for strict confidentiality

KEY RESPONSIBILITIES ADMINISTRATION

• Running Welby reports, maintaining spreadsheets/planners and taking appropriate actions
• Assessing and analysing questionnaires, reports and spreadsheets
• Arranging appointments, tests and follow-up appointments
• Ensuring good use of available appointments, prioritising clinical need as appropriate
• Extracting relevant information from clinical documents which require coding
• Participating in the effective running of the chronic disease review processes and how these systems are working both individually and together
• Any other duties to assist with achieving QOF, Investment & Impact Fund and Enhanced Service targets i.e. administration of Learning Disability Care Plans, Baby Immunisations, COPD, baby imms and PSA, coil and pessary recalls
• Assisting with processing tasks
• Being a super-user for Welby; offer training and support to colleagues
• Where appropriate, ensuring all other administrative work is undertaken and completed within specified timeframes

KEY RESPONSIBILITIES CLINICAL

• Arranging appointments for patients as necessary
• Assessing home blood pressure readings and take appropriate action
• Assisting with blood pressure home monitoring loan system, booking in and out and maintaining accurate records
• Supporting our immunisation programme including our seasonal flu and covid programmes

PERSONAL SPECIFICATION - ESSENTIAL

• Educated to GCSE level or equivalent including Mathematics and English
• Experience working with the public including on the telephone
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Strong IT skills including Office and Outlook (in particular Excel and Word)
• Effective Time Management
• Good Interpersonal skills
• Ability to work as part of a team and autonomously
• Problem solving and analytical skills

Personal Qualities

• Polite and confident
• Flexible and reliable
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic
• Ability to work under pressure

PERSONAL SPECIFICATION - DESIRABLE

• Experience working within a healthcare setting
• SystmOne user skills

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust