GP Receptionist

NHS Jobs; Wakefield; On-site; AUD 45,000 - 65,000; Full time

Job summary

NHS Jobs is seeking a receptionist to support front-desk operations at a primary care setting. The role involves handling incoming calls, directing patients to appropriate healthcare professionals, and processing appointment requests both by phone and in person.

You will promote services, respond to queries, and ensure smooth daily administration, including safeguarding confidentiality and maintaining a tidy reception area in line with policy.

Responsibilities

• Answer all calls promptly and direct to the correct service according to practice protocol. Receive patients consulting with members of the Practice team, directing to appropriate health care professional. Process appointment requests for appointments from patients by telephone and in person. Deal with visit requests and repeat prescription requests in line with Practice guidelines. Promote services to patients and handle enquiries as per the practice protocols.
• At the end of the day, check surgeries, replenish stock, ensure all areas are clean and ready for the next day, and maintain building security in line with policy. Perform any other tasks allocated by Senior Administrators/Practice Manager.

Job description

Reception

Answer all calls promptly and care navigate to the correct service in accordance with practice protocol. Receive patients consulting with members of Practice team, directing to appropriate health care professional. Process appointment requests for appointments from patients by telephone and in person. Deal with visit requests Process repeats prescription requests in accordance with Practice guidelines. Promote services to patients. Deal with and complete queries/enquiries as per the practices protocols. Sort post Replenish stationary.

Other Tasks

At the end of the day, check surgeries, replenish stock, and make sure all areas are clean, tidy, and ready for the next day as per practice protocols. Ensure building security is maintained in accordance with CQC guidelines. Any other tasks allocated by Senior Administrators/Practice Manager.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Attend and actively participate in all staff training and regular reception meetings. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Communicate effectively with Secondary care and other associated health care agencies Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will: Apply Practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.