Quality and Excellence Manager

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

Harrison McMillan Pty Ltd seeks an experienced Quality and Excellence Manager to lead quality, compliance, risk and clinical governance across Home Care. Reporting to the Executive Manager of Home Care, you will drive improvements, strengthen systems and deliver practical outcomes for service delivery in a complex aged care environment.

The role is hands-on and senior, requiring capability to interpret regulations, analyse data and influence across stakeholders.

Qualifications

• Tertiary qualification in Nursing, Allied Health or another relevant clinical discipline.
• Current AHPRA registration, ideally as a Registered Nurse.
• Experience in quality management, compliance and/or clinical governance.

Responsibilities

• Lead quality, compliance, risk and continuous improvement activities across Home Care.
• Ensure compliance with relevant aged care legislation, regulations and quality standards.
• Lead regulatory reporting, audit preparation and responses to external regulatory bodies.
• Oversee internal audits, quality plans, improvement plans and corrective actions.
• Monitor and analyse clinical, operational and quality data to identify trends and risks.
• Prepare reports, dashboards and information for senior leadership and governance committees.
• Support the management of incidents, complaints, investigations and reportable events.
• Review, improve and implement systems, processes, policies and quality controls.
• Support regulatory and accreditation processes.
• Provide quality and compliance advice to senior leaders and operational teams.
• Lead and coordinate the Quality and Continuous Improvement function.
• Directly manage one support team member and provide coaching and mentoring.

Skills

Quality management

Compliance

Clinical governance

Data analysis

Leadership

Stakeholder management

Education

Nursing or Allied Health degree

Job description

Senior quality and clinical governance opportunity for an experienced aged care professional ready to make an immediate impact across Home Care.

• Lead quality, compliance and clinical governance across a leading Home Care division
• Drive meaningful improvements across systems, processes and client outcomes
• 3-6 month contract with a senior leadership focus across Adelaide

Role Overview

An exciting opportunity is available for an experienced Quality and Excellence Manager to join a well-established organisation within the aged care and Home Care sector.

Reporting to the Executive Manager of Home Care, you will provide leadership across quality, compliance, risk, clinical governance and continuous improvement. You will lead a small quality and continuous improvement function, working closely with senior leaders and operational teams to strengthen systems, ensure regulatory compliance and drive practical improvements across service delivery.

This is a hands-on senior role suited to someone who can quickly understand a complex environment, identify priorities and confidently implement improvements.

About the Person

We are seeking an experienced quality, compliance or clinical governance professional with a strong background in aged care and ideally Home Care or community-based services.

You will be confident operating at a senior level and working with stakeholders across an organisation. You will bring strong knowledge of the Australian aged care regulatory environment and be comfortable interpreting requirements, analysing data and identifying opportunities to strengthen quality and compliance.

This opportunity would suit someone who is practical, solutions-focused and able to build relationships quickly, influence positive change and hit the ground running in a contract environment.

Key Responsibilities

• Lead quality, compliance, risk and continuous improvement activities across Home Care
• Ensure compliance with relevant aged care legislation, regulations and quality standards
• Lead regulatory reporting, audit preparation and responses to external regulatory bodies
• Oversee internal audits, quality plans, improvement plans and corrective actions
• Monitor and analyse clinical, operational and quality data to identify trends and risks
• Prepare reports, dashboards and information for senior leadership and governance committees
• Support the management of incidents, complaints, investigations and reportable events
• Review, improve and implement systems, processes, policies and quality controls
• Support regulatory and accreditation processes
• Provide quality and compliance advice to senior leaders and operational teams
• Lead and coordinate the Quality and Continuous Improvement function
• Directly manage one support team member and provide coaching and mentoring

Skills, Knowledge and Experience

• Tertiary qualification in Nursing, Allied Health or another relevant clinical discipline
• Current AHPRA registration, ideally as a Registered Nurse
• Demonstrated experience in quality management, compliance and/or clinical governance
• Strong understanding of the Australian aged care regulatory environment
• Experience within Home Care or community-based aged care
• Experience across regulatory reporting, audits, risk management and quality assurance
• Demonstrated ability to lead continuous improvement initiatives
• Strong data analysis, reporting and project management skills
• Experience implementing or improving systems, processes and frameworksStrong leadership, communication and stakeholder management capabilities
• Excellent problem-solving, judgement and decision-making skills
• Ability to work autonomously and hit the ground running in a contract environment

For more information, please contact Elena Bacon on 0483 915 113 or [e-mail]