Quality and Compliance Manager

Work Initiatives; Ryde; On-site; AUD 120,000 - 150,000; Full time

Job summary

Anglicare Sydney is seeking an experienced Quality and Compliance Manager to join the Quality, Safety & Risk team across Residential Aged Care Homes, delivering expert guidance, oversight and support to ensure safe, high‑quality care and regulatory compliance.

This fixed‑term role (until December 2027) partners with Residential Managers and Care Managers to drive continuous improvement, strengthen governance and readiness for regulatory processes, and achieve positive resident outcomes.

Qualifications

• Current nursing registration (AHPRA) or equivalent health/quality governance qualification.
• Experience as Quality Manager/Coordinator/Advisor in aged care.
• Experience auditing and assessing accreditation standards for aged care facilities.

Responsibilities

• Ensure compliance with laws and regulations, maintaining high-quality outcomes.
• Oversee Quality Framework development, audits, training and remedial actions.
• Support residents with empathy and dignity, enhancing wellbeing.
• Review and update policies and procedures to reflect current requirements.
• Conduct audits and respond to benchmarking to improve care outcomes.
• Implement rigorous reporting to inform decisions and manage risk.
• Provide leadership aligned with Anglicare's values and develop staff.
• Assist with government/grant funding applications and registrations.
• Drive continuous improvement to prevent non-compliance and update standards.

Skills

Quality governance

Regulatory compliance

Risk management

Leadership

Education

Registered Nurse (AHPRA) or related health/quality governance qualification

Experience as Quality Manager/Coordinator/Advisor in aged care

Auditing/benchmarking for accreditation in aged care facilities

Job description

Anglicare Sydney is seeking an experienced and motivated Quality and Compliance Manager to join our Quality, Safety & Risk team.

This is an exciting opportunity to partner with Residential Managers and Care Managers across a portfolio of Residential Aged Care Homes, providing expert guidance, oversight and support to ensure safe, high-quality care and compliance with regulatory requirements.

As a trusted advisor, you will play a key role in driving continuous improvement, strengthening governance systems, supporting regulatory readiness, and helping our Homes deliver exceptional outcomes for the residents.

This is a fixed term role until December 2027

Key Responsibilities:

• Compliance and Quality Assurance: Ensure the organization adheres to all relevant laws and regulations, maintaining high-quality outcomes beyond compliance requirements.
• Quality Framework Management: Oversee the development and implementation of the Quality Framework, including auditing, inspecting compliance, and providing necessary training and remedial actions.
• Resident Care: Ensure all residents are treated with empathy and dignity, providing them with choices that enhance their wellbeing.
• Policy and Procedure Management: Review and update policies and procedures to reflect current requirements and evidence-based practices.
• Audit and Benchmarking: Conduct audits and respond to internal and external benchmarking results to address non-compliance and improve care outcomes.
• Reporting and Risk Management: Implement a rigorous reporting system to inform operational decisions and manage safety and risk effectively.
• Leadership: Provide professional and capable leadership aligned with Anglicare's Christian vision, mission, values, and strategy. Develop and support staff, ensuring a positive and effective team environment.
• Government and Grant Funding: Assist with applications and optimize opportunities for government or grant-related funding by maintaining necessary registrations.
• Continuous Improvement: Contribute to the prevention and management of non-compliance and support the ongoing review and development of internal standards and care outcome targets.

Education and Experience:

1. Current registration as a Registered Nurse (AHPRA) or relevant tertiary qualifications in health, quality, risk, governance or a related discipline.

2. Previous experience as a Quality Manager/Coordinator/Advisor, Residential Manager, Care Manager or Educator in aged care (Desirable).

3. Experience in auditing and assessing standards and outcomes for accreditation/registration of aged care facilities.

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Increase your take-home pay with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.