Qa Specialist - Insurance Customer Relations

QBE Insurance Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

QBE Insurance is seeking a Quality Assurance Specialist to join Customer Relations, supporting GI and CTP portfolios. The role involves independent QA reviews, data analysis, and providing insights to improve customer outcomes and regulatory compliance.

You will work with leaders and specialists across Customer Relations to strengthen complaint handling standards, drive continuous improvement, and ensure alignment with internal policies. Parramatta, NSW, AU.

Qualifications

• Independent QA reviews to assess processes and controls.
• Data analysis to identify trends and improvement opportunities.
• Insights to enhance customer outcomes and regulatory compliance.

Responsibilities

• Conduct independent QA reviews of processes and outcomes.
• Analyze data to identify trends and improvement opportunities.
• Collaborate with leaders to strengthen complaint handling standards and align with policies.

Job description

QBE Insurance is seeking a Quality Assurance Specialist to join Customer Relations, supporting GI and CTP portfolios. The role involves independent QA reviews, data analysis, and providing insights to improve customer outcomes and regulatory compliance.

You will work with leaders and specialists across Customer Relations to strengthen complaint handling standards, drive continuous improvement, and ensure alignment with internal policies.

QA Specialist - Insurance Customer Relations Parramatta, NSW, AU