Customer Relations QA Specialist — Complaint Quality

QBE Insurance Group; Queensland; On-site; AUD 70,000 - 100,000; Full time

Job summary

QBE Insurance Group in Australia is seeking a Customer Relations Quality Assurance Specialist to enhance complaint handling quality across GI and CTP portfolios. The role focuses on independent assurance, trend identification, and shaping customer outcomes and regulatory compliance.

The successful candidate will collaborate with cross-functional teams and support governance frameworks. You will conduct reviews, analyse data, and partner with leaders to drive improvements while aligning with

Responsibilities

• Conduct reviews of complaint handling across GI and CTP portfolios.
• Analyse data and partner with leaders to drive improvements while aligning with internal standards and external obligations.

Job description

QBE Insurance Group in Australia is seeking a Customer Relations Quality Assurance Specialist to enhance complaint handling quality across GI and CTP portfolios. The role focuses on independent assurance, trend identification, and shaping customer outcomes and regulatory compliance.

The successful candidate will collaborate with cross-functional teams and support governance frameworks. You will conduct reviews, analyse data, and partner with leaders to drive improvements while aligning with