QA Analyst

Luxury Escapes; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Discount on luxury holidays

Meals provided 5 days a week

Health and wellbeing programs

Annual hackathons

Birthday leave (half day)

Job summary

Luxury Escapes in Sydney is seeking a Quality Assurance Analyst to ensure a frictionless digital journey for customers discovering getaways and booking trips.

You will test features across web and mobile, identify bugs, document issues, and work with Product, Engineering and Design to improve usability and trust. Join a team that values collaboration and delivering high‑quality experiences, with meals, wellness programs, and hackathons.

Qualifications

• Degree in STEM or equivalent QA, UAT, or Product Operations experience.
• Strong attention to detail and ability to spot what others miss.
• A customer-first mindset and ability to think like a user.
• Clear communication across technical and non-technical teams.

Responsibilities

• Test new and existing features across web and mobile platforms.
• Identify, reproduce, and clearly document bugs or usability gaps.
• Collaborate with Product, Engineering, and Design teams throughout development and release cycles.
• Monitor production feedback to catch experience issues early.
• Contribute to test plans, exploratory testing, and regression testing.
• Advocate for quality and customer experience in every stage of product development.

Skills

Test planning

Exploratory testing

Bug tracking

End-to-end testing

SQL

Communication

Education

STEM degree or QA experience

Tools

Automation tools

Testing tools

Job description

Be part of the team protecting the experiences our customers love

Luxury Escapes is a fast-growing travel platform with more than 8 million members. Recently winning the award for Most Outstanding Employee Engagement and Recruitment Program at the National Travel Industry Awards!

Working at Luxury Escapes

Our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community.

Our award winning employee experience is king here having been recognised as "One of the Best Places to Work"by the AFR with weekly events, monthly recognition programs and significant professional development opportunities.

We do what we can to make you look forward to waking up every day!

Our Sydney office is located on Kent Street, just a short stroll from Wynyard station and surrounded by great cafés in Barangaroo.

Luxury Escapes is an in-person company. We collaborate face-to‑face in our Sydney office, 5 days a week, because we believe the best ideas happen when we’re together.

Job Description

As a Quality Assurance Analyst, you’ll ensure our customers enjoy a frictionless digital journey, whether they’re discovering their next getaway or booking a once-in-a-lifetime trip.

You’ll work across our website and mobile apps, testing features end-to-end, identifying usability issues, and ensuring everything we ship meets the high bar our customers expect.

You’ll collaborate with engineers, designers, and product managers, turning your insights into tangible improvements that elevate customer experience and drive trust in our platform.

You instinctively notice when something feels “off” - confusing journeys, rough edges, or trust-breaking moments - and you enjoy working with others to make digital experiences seamless.

What You’ll Do

• Test new and existing features across web and mobile platforms
• Identify, reproduce, and clearly document bugs or usability gaps
• Collaborate with Product, Engineering, and Design teams throughout development and release cycles
• Monitor production feedback to catch experience issues early
• Contribute to test plans, exploratory testing, and regression testing
• Advocate for quality and customer experience in every stage of product development

Qualifications

Must-Have

• Degree in a STEM‑related field (Information Systems, IT, Computer Science) OR equivalent QA, UAT, or Product Operations experience
• Strong attention to detail,you spot what others miss
• A “customer‑first” mindset and ability to think like a user
• Clear communication skills across technical and non‑technical teams

Nice‑to‑Have

• Experience with SQL (writing and running queries)
• Familiarity with testing tools or automation environments
• Analytical problem‑solver with a hands‑on, proactive approach
• Previous experience in travel, e‑commerce, or hospitality

Additional Information

What's in it for you?

We consider our people one of our most important assets, and we want our team to love their working lives! When you work for Luxury Escapes, you can look forward to:

• 20% discount on Luxury Holidays
• Breakfast and lunch are provided 5-days a week
• Health and Well‑being programs
• Annual Hackathons!
• 1/2 day birthday bonus leave
• A super collaborative team that enjoys creating great platforms

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we’re committed to responding to every applicant.

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