Purchase to Pay System Support Officer

Airservices Australia; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Airservices Australia is seeking a Purchase to Pay System Support Officer to maintain and improve the iBuy SAP Ariba platform across the organisation. You will provide system and process support to business users and suppliers, troubleshoot purchasing and invoicing issues, and contribute to ongoing improvements to procurement outcomes.

Working with the Purchase to Pay Team and external suppliers, you’ll help ensure efficient sourcing in line with governance and policies.

Qualifications

• Demonstrated procurement experience in a corporate or government environment.
• Experience providing system, process or user support within a business environment.
• Strong stakeholder engagement skills across business groups and suppliers.
• Experience using SAP Ariba, including purchasing transactions and supplier enablement.
• Strong attention to detail with the ability to manage competing priorities.
• Proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Provide system and process support to business users and suppliers for the iBuy platform.
• Troubleshoot purchasing and invoicing issues and contribute to improvements.
• Collaborate with the Purchase to Pay Team and external suppliers to source goods and services efficiently.

Skills

Procurement experience

System support

Stakeholder engagement

Attention to detail

Time management

Tools

SAP Ariba

Microsoft Excel

Job description

• Join a collaborative Purchase to Pay team supporting enterprise-wide purchasing systems
• Permanent Full-Time
• Brisbane

Summary

Support Airservices' digital Purchase to Pay System team and help deliver efficient purchasing and supplier management services across the organisation.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

As the Purchase to Pay System Support Officer, you will play a key role in supporting Airservices' procurement digital platform, iBuy, underpinned by SAP Ariba. You will provide system and process support to business users and suppliers, troubleshoot purchasing and invoicing issues, and contribute to system improvements that enhance the user experience and purchasing outcomes across the organisation.

Working closely with Purchase to Pay Team, business stakeholders and external suppliers, you will help ensure goods and services are sourced efficiently and in accordance with procurement policies and frameworks. You'll join a collaborative and customer-focused team that values continuous improvement, stakeholder partnerships and delivering practical solutions that support business outcomes.

Please see the link below to view the full Position Description:

Purchase to Pay System Support Officer PD.pdf

The Person

You are a proactive and customer-focused professional who enjoys helping others, solving problems and building strong stakeholder relationships. You thrive in a structured environment, can balance competing priorities, and are passionate about delivering efficient procurement support services.

The successful applicant will have:

• Demonstrated experience in procurement, purchasing, contract administration or supplier management.
• Experience providing system, process or user support within a business environment.
• Strong stakeholder engagement skills with the ability to develop productive working relationships across business groups and external suppliers.
• Experience using SAP Ariba, including purchasing transactions, supplier enablement, contract workspaces or user support activities.
• Strong attention to detail with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of procurement governance, policies and compliance frameworks would be highly regarded.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Sonya Suresha - Talent Acquisition Recruiter at *************@airservicesaustralia.com.