Pub Operations Lead — Guest Experience & Team Coach

ALH Recruitment Ltd.; Tweed Heads; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Exclusive ALH discount card

Endeavour Wellbeing Support (EAP)

Staff discounts at Woolworths group

Job summary

ALH Hotels is seeking an Assistant Manager for the South Tweed Tavern in Tweed Heads, NSW. The role focuses on delivering exceptional service across casual dining, Bob's Diner, and a lively Sports Bar, while leading a team and upholding safety and a positive vibe.

You'll need hands‑on hospitality experience, a current RSA and RCG, and a proactive approach to customer care. The position offers a base salary of AU$80,000 plus super, with a bonus scheme and group discounts within the Endeavour

Qualifications

• Hands‑on hospitality role requiring physical tasks such as moving stock, kegs and deliveries.
• Experience in bar, bistro or gaming room environments preferred.
• RSA and RCG certifications required by state rules.

Responsibilities

• Support the Publican to keep the pub running smoothly, safely and with a great vibe.
• Lead a team of hospitality staff across duties and shifts.
• Handle hiccups before they become headaches and maintain high service standards.
• Be the face of the pub when the boss is away, delivering energy and smiles.

Skills

People skills

Supervising

Hospitality experience

Education

RSA

RCG

Job description

ALH Hotels is seeking an Assistant Manager for the South Tweed Tavern in Tweed Heads, NSW. The role focuses on delivering exceptional service across casual dining, Bob's Diner, and a lively Sports Bar, while leading a team and upholding safety and a positive vibe.

You'll need hands‑on hospitality experience, a current RSA and RCG, and a proactive approach to customer care. The position offers a base salary of AU$80,000 plus super, with a bonus scheme and group discounts within the Endeavour