Propertybase Client Services Specialist

Lone Wolf Technologies, Inc. ®; Bathurst; On-site; AUD 41,000 - 50,000; Part time

Benefits offered by this job

Telstra discounts

16 weeks parental leave

Telstra 12% Superannuation

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks additional leave

Job summary

Telstra in Australia is seeking a part-time Retail Customer Service & Sales Consultant. You will help customers select products and activate services while delivering exceptional service. You’ll stay informed on devices and plans and contribute to store KPIs.

The role emphasizes frontline support, collaboration with the team, and flexibility to meet customer needs in a fast-paced retail environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to understand customer needs and offer appropriate solutions.
• Comfort with basic product troubleshooting and tech concepts.
• Experience in a retail or front-line sales environment is a plus.

Responsibilities

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and guide customers to resolution.
• Meet and strive to exceed sales targets and KPIs.
• Collaborate with the team to maintain a welcoming store environment.

Skills

Customer service

Sales

Communication

Tech troubleshooting

Job description

Job Description

Employment Type Permanent Closing Date 22 Oct :59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant ORANGE

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $33.33 per hour

Junior rates apply for those under 20 years of age.

Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

• Plus 12% Superannuation

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.