Property Services Team Leader

VenuesWest; City Of Bunbury; On-site; AUD 80,000 - 100,000; Full time

Job summary

A government agency in Western Australia is seeking a qualified individual to manage Asset Management services. This permanent full-time role involves supervising Property Services Officers and ensuring high-quality customer service. The ideal candidate will have experience in property management and strong leadership skills. Benefits include flexible work options and various leave entitlements.

Benefits

Flexible work options including remote work

Professional development opportunities

Generous leave entitlements

Qualifications

• Experience in managing property services and maintenance.
• Ability to lead and mentor a team effectively.
• Strong communication skills for coordinating with contractors and tenants.

Responsibilities

• Coordinate and deliver quality Asset Management services.
• Supervise Property Services Officers effectively.
• Act as a mentor to guide the team on standards.

Skills

Leadership

Customer service

Property management

Education

Relevant qualification in Property Management or related field

Job description

Position number / Pool Ref number:
016288

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Richard Nilsson on [phone] or via email at [e-mail]. You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

About The Role:

This position is responsible for managing the coordination and delivery of quality Asset Management services through supervising and providing leadership to an allocated number of Property Services Officers.

The role assists the Manager Property Maintenance by acting as a mentor to guide Property Services Officers and implement, maintain and enhance asset management and customer service standards.

This position reports to a Regional Manager within the Metropolitan Region as part of the Asset Management Portfolio within Housing Management Services. There is daily contact with the Department’s maintenance contractors, ongoing contact with departmental staff at a range of levels, and with tenants, face to face, by phone and in writing.

Housing Management Services will play its part in building better communities by:

• OUTCOMES: Establishing mutually responsible relationships with our customers to promote positive and sustainable social housing outcomes;
• SOLUTIONS: Understanding our customers through effective assessment, and matching housing solutions to their needs;
• SUPPORT: Being attuned to our customers’ existing and emerging needs, and activating appropriate support services;
• FAIRNESS: Consistently promoting and applying the principles of substantive equality, natural justice and procedural fairness;
• IMPROVE: Engaging with our customers and stakeholders to help us continuously improve our products, services and processes.

Housing Management Services manages approximately 39,000 tenancies across the State. Government Regional Officers Housing (GROH) and Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) fall under Housing management, with close links to Aboriginal Housing.

The Department - Housing also has a strong focus on providing home ownership opportunities to Public Housing tenants.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

• A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
• A three (3) page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Richard Nilsson on [phone] or via email at [e-mail] for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact, via email on [e-mail] , mentioning the vacancy reference number HRC0226407 for assistance.

Currently there is one (1) permanent full-time position available for filling. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.