Project Specialist

Jetstar Airways; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Job summary

Jetstar Airways is looking for a Project Specialist to join their Customer Transformation team, driving strategic initiatives within a collaborative aviation environment. This full-time role emphasizes project management, risk assessment, and innovative problem-solving for enhancing customer engagement and operational efficiency. Ideal candidates possess formal project management certifications and are adept at working with diverse stakeholders.

Benefits

Heavily discounted fares for team members

Discounts on accommodation and travel services

Qualifications

• Previous project management experience including risk and change management capabilities.
• Experience working with international stakeholders.
• Proficiency in MS Office, especially Excel and PowerPoint.

Responsibilities

• Deliver project responsibilities on time, within budget, and to specifications.
• Provide key status reports and updates to steering committees and executives.
• Lead discovery workshops and collaborate with stakeholders to define problems and solutions.

Skills

Project Management

Risk Management

Change Management

Communication

Stakeholder Engagement

Education

Formal Project Management Certification (e.g., PMBOK, Prince2)

Tools

MS Office

Excel

PowerPoint

Smartsheet

Confluence

Job description

Challenge yourself to drive strategic customer initiatives across a dynamic aviation environment

Together we’ll achieve smarter, faster outcomes through collaborative project delivery

Full-time 12 month fixed-term opportunity based at Jetstar Head Office in Collingwood

Jetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. This role involves working as part of a broader Jetstar and Qantas structure. Our team is constantly exploring new destinations, ways to add value, and ideas to improve performance.

Our Customer teams are curious and creative – always seeking new ways to deliver Jetstar’s customer strategy and keep our brand connected to our passengers. Their knowledge of our passengers is paired with expertise in driving revenue. They use insight-led campaigns to enhance our revenue and enable more people to fly more often.

As the Project Specialist, you will facilitate the cross-functional delivery of project initiatives for the Jetstar customer and commercial functions from idea to implementation. Reporting to the Manager, Customer Transformation, and working alongside Project Managers, you will support the coordination and delivery of project milestones and objectives, ensuring all aspects of change management are achieved at both Group and Airline levels.

Key responsibilities include:

• Deliver project responsibilities on time, within budget, and to specifications
• Provide key status reports and updates to steering committees and executives
• Build financial models, project plans, presentations, and communications
• Manage and escalate project risks according to the Qantas Group Risk Framework
• Document and organize all project-related materials, ensuring compliance with laws and policies
• Analyze financial scenarios to evaluate benefits and costs of strategies and projects
• Define and write business rules and requirements
• Develop budgets, targets, KPIs, and manage project data reports
• Lead discovery workshops and collaborate with stakeholders to define problems and solutions

To succeed in this role, you’ll have:

• Previous project management experience including risk and change management capabilities
• Experience working with international stakeholders
• Proficiency in MS Office, especially Excel and PowerPoint
• Experience with Smartsheet & Confluence preferred
• Formal project management certifications such as PMBOK or Prince2 are desirable

About Jetstar

The Jetstar Group operates airlines in Australia and New Zealand, having flown over 400 million passengers since 2004. We fly around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia, and the Pacific, with a fleet of over 80 aircraft including Airbus A320/21 NEOs and Boeing 787-8s. We enable more people to take off to more places, more often.

Our Culture

Jetstar is filled with a sense of adventure. Our teams continually seek new destinations, ways to add value, and ideas to improve. If you love exploring the unconventional, you’ll thrive here. We support innovation, delivery, collaboration, and celebrate successes. We foster an environment of respect, diversity, and inclusion.

Our Benefits

Team members enjoy heavily discounted fares worldwide, including for their travel companions. Benefits include discounts on airfares, accommodation, car hire, and travel insurance within the Jetstar Group, Qantas, and partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples. Please inform us of any support or accessibility needs at the time of application.

If you’re ready to join a challenging and exciting culture, submit an application and explore how we go places together.

Applications close: Sunday 29 June 2025

Note: Only candidates with the right to work in Australia/New Zealand without restriction or sponsorship will be considered.