Project Manager - Client Onboarding

Acquire Intelligence; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Weekly pay run

Internal promotions

Discounts with local businesses

Job summary

A global outsourcing firm in Melbourne is seeking a Client Onboarding Manager to lead the client onboarding lifecycle from contract signing to implementation. You will coordinate with various teams to ensure smooth project delivery and foster strong client relationships. The ideal candidate will have over 3 years of experience in project management or client-facing roles, excellent communication skills, and a bachelor's degree in a relevant field. This role offers internal growth opportunities and project management challenges.

Qualifications

• 3+ years experience in project management or client onboarding.
• Ability to manage complex projects with multiple stakeholders.
• Exceptional verbal and written communication skills.

Responsibilities

• Manage the end-to-end client onboarding lifecycle.
• Create project plans and communication strategies.
• Coordinate with internal teams during onboarding.

Skills

Project Management

Client Onboarding

Communication

Analytical Skills

Problem Solving

CRM Software

Education

Bachelor's degree in Business Administration or related field

PMP or CSM certification

Tools

Salesforce

Asana

Jira

Job description

We’re an award-winning global outsourcer providing contact centre and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Why Join the A-TEAM?

• Enjoy a weekly pay run – TGI Thursday’s
• Grow your career – yes, we love to promote internally
• LK Group Discount – including Hommey, Daniel’s Donuts, NBL and more
• Do meaningful work and collaborate with the best

Snapshot of Your Role

This role is crucial for ensuring a smooth and efficient transition for our clients, establishing strong relationships from the outset, and setting them up for long‑term success with our solutions.

Your Day-to‑day Activities May Include The Following

• Lead Client Onboarding Projects: Manage the end‑to‑end client onboarding lifecycle, from initial contract signing to successful platform implementation and handoff to account management.
• Develop and Execute Onboarding Plans: Create detailed project plans, timelines, and communication strategies for each new client, aligning with their specific needs and our internal processes.
• Cross‑Functional Coordination: Act as the primary point of contact for new clients during onboarding, coordinating closely with internal teams including sales, product, engineering, support, and legal to ensure all aspects of onboarding are addressed.
• Stakeholder Communication: Provide regular updates to clients and internal stakeholders on project progress, risks, and milestones. Proactively identify and address potential roadblocks.
• Documentation and Training: Ensure comprehensive documentation of client configurations, requirements, and best practices. Facilitate client training sessions on Acquire Intelligence products and services.
• Process Improvement: Continuously evaluate and refine onboarding processes to enhance efficiency, client satisfaction, and scalability. Identify and implement best practices for client success.
• Risk Management: Identify potential risks to project success and develop mitigation strategies.
• Relationship Building: Foster strong, positive relationships with new clients, acting as a trusted advisor throughout the onboarding phase.

About You

• Preferable Bachelor's degree in Business Administration, Project Management, or a related field. PMP or CSM certification is a plus.
• 3+ years of experience in project management, client onboarding, implementation, or a similar client‑facing role, preferably within a BPO or SaaS company.
• Flexibility around work schedule for project assignments as required (this may include shifting working hours to align with other regions).
• Proven ability to manage complex projects with multiple stakeholders, deadlines, and dependencies. Strong understanding of project management methodologies.
• Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non‑technical audiences and effectively manage client expectations.
• Strong analytical and problem‑solving skills with a proactive approach to identifying and resolving issues.
• Ability to quickly understand and articulate technical product features and integrate them into client solutions. Experience with CRM and project management software (e.g., Salesforce, Asana, Jira) is a plus.
• A genuine passion for client success and a commitment to delivering an outstanding client experience.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously in a fast‑paced environment.

What Success Looks Like

• Projects delivered on time, within scope, and to agreed quality standards.
• Strong, positive relationships maintained with clients and stakeholders.
• Clear communication and collaboration across technical and business teams.
• Continuous improvement initiatives implemented to enhance service quality.
• High customer satisfaction and consistent achievement of service targets.

What We Value

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.