Project Manager

Swinburne University; City of Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

17% superannuation

Hybrid work options

Staff discounts: Swinburne courses and

Medibank health insurance discounts

Job summary

Swinburne University is seeking a motivated professional to join the Innovation and Enterprise team at our Hawthorn campus on a full-time fixed-term basis ending April 2028. This role requires delivering industry-based learning projects, strong Excel skills, and effective client relationship management across multiple CRM systems.

You will work with Senior Consultants and Finance to support project delivery, with a commitment to outstanding customer service and continuous improvement.

Qualifications

• Experience delivering high quality customer services in a demanding, client-focused environment.
• Demonstrated project management skills with ability to manage multiple projects and priorities.
• Strong interpersonal skills and ability to liaise with internal and external stakeholders while maintaining confidentiality.

Responsibilities

• Deliver industry-based learning projects within your portfolio to a high standard.
• Build and maintain relationships with clients and partners to promote Swinburne Edge services.
• Collaborate with Senior Consultants and other teams to ensure successful project delivery.

Skills

Customer service

Project management

Stakeholders liaison

Education

Tertiary qualification in relevant field

Certificate IV TAE (or willingness to undertake)

Tools

CRM systems

Microsoft Excel

Job description

• Join the Innovation and Enterprise team at Swinburne University
• Full time, fixed-term position (ending April 2028) at our Hawthorn campus
• HEW 7 salary + 17% superannuation

About the Role

Reporting to the Manager, Consulting Projects, you will be responsible for delivering industry-based learning projects within your portfolio, ensuring they are delivered effectively and to a high standard. A strong commitment to providing outstanding customer service is essential to this role. You will build and maintain strong relationships with clients and partners, while identifying opportunities to promote the products and services offered by Swinburne Edge. You will also bring excellent Microsoft Excel skills and confidence working across multiple CRM systems.

You will work collaboratively with Senior Consultants, the Manager, Quality and Systems, the Manager, Compliance, and the Finance team to support the successful delivery of projects and achieve positive outcomes for clients and stakeholders.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated, relevant experience in the provision of high quality customer services within a demanding, client focused environment
• Demonstrated project management skills with an eye on continuous improvement and the ability to manage multiple projects and competing priorities
• Demonstrated high-level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external stakeholders, and maintain confidentiality

Qualifications

• Completion of a tertiary level qualification with relevant work experience
• Completion of Certificate IV TAE or a willingness to undertake

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Further information about this role can be found in the attached position description.

Applications Close

Applications Close: Tuesday 13 October 2026, 11pm

Please Note: Appointment to this position is subject to passing a Working with Children Check.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.