Project Coordinator

Allegion; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Global company resources

Wellbeing programs

Learning & development opportunities

Job summary

Allegion in Melbourne is seeking a customer-focused Order Management professional to ensure seamless project order execution from inquiry to final delivery, with a strong emphasis on door hardware scheduling and inventory control.

The role supports customer service during busy hours, collaborates with Business Development Managers and customers on project requirements, and updates CRM systems while coordinating with procurement and distributors to ensure timely deliveries.

Qualifications

• Experience in a customer-facing or order management environment is essential.
• Proficiency with Microsoft Office and the ability to learn Promaster Hardware quickly.
• Excellent verbal and written communication, attention to detail, and reliability.

Responsibilities

• Drive the timely entry of project orders and proactively manage issues such as incomplete information, back orders, and cancellations.
• Schedule deliveries by ensuring correct release and allocation of stock based on project priority.
• Coordinate door hardware packing, keying and delivery scheduling, ensuring account clearance and order completeness.
• Coordinate first-of-the-month orders, verifying account statuses and credit limits.

Skills

Customer-facing experience

Order management

Attention to detail

Communication skills

Autonomous work style

Tools

Promaster Hardware

Microsoft Office

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Allegion is a global company with over 12,000 employees worldwide and a listing on the NY Stock Exchange. We produce everything from mechanical locks to electronic access control, keeping people safe where they live, learn, work and connect. Our brands include Austral Lock, Brio, Briton, Gainsborough, FSH, Legge, Schlage, Von Duprin and more. We leverage our global resources with local expertise through a large Australian team spread across our numerous locations in Adelaide, Brisbane, Melbourne, Perth and Sydney.

The Position

Reporting to the Commercial Operations Value Stream Leader, you will serve as the vital link between our customers, sales team, and internal operations. You will ensure the seamless execution of project orders from the initial inquiry right through to final delivery. With a specific focus on door hardware scheduling and inventory management, you will play a critical role in keeping our projects moving efficiently and our customers happy.

Customer Service & Collaboration:

• Support customer service (especially during our busy morning hours), handling urgent inquiries regarding order follow-ups, pricing, stock issues, and project updates.
• Partner closely with Business Development Managers (BDMs) and customers to align on project requirements, order adjustments, and delivery notifications.
• Update CRM systems with project details and collaborate with procurement and distributors to coordinate seamless customer deliveries.

Order & Inventory Management:

• Drive the timely entry of project orders and proactively manage order issues, including incomplete information, back orders, and cancellations.
• Schedule deliveries by ensuring the correct release and allocation of stock based on project priority.
• Coordinate door hardware packing, keying, and delivery scheduling, ensuring account clearance and order completeness.
• Coordinate first-of-the-month orders, verifying account statuses and credit limits.

Reporting & Analytics:

• Generate and analyze open order and stock status reports to monitor inventory and project progress.
• Prepare bi-monthly forecast reports, comparing actual orders to forecasts, and consolidate data for the sales team.

What will make you succeed in this role?

• Experience: 2+ years of experience in a customer-facing or order management environment (experience in the manufacturing industry is highly regarded).
• Technical Skills: High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). The ability to quickly learn door hardware scheduling software (Promaster Hardware) is essential.
• Communication: Excellent verbal and written presentation skills, with the ability to relate to a wide variety of audiences.
• Attention to Detail: Highly numerate and accurate with a strong focus on getting the details right the first time.
• Work Style: You are a self-starter who can work autonomously and make decisions with the company’s best interests in mind. You are also a flexible team player willing to step up and help with wider team tasks when needed.
• Bonus: Existing knowledge of Allegion products and channels to market is a distinct advantage!

What’s in it for you?

• Join a growing, global company with a network of resources and infrastructure
• Work with collaborative teams and supportive leadership
• Great opportunities for learning and development
• Access to employee programs which focus on wellbeing, engagement and training.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities.

Allegion is an equal opportunity and affirmative action employer.