Programme Manager (12-Month Fixed-Term Contract)

Tryzens-Global; City of Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid by design (work from home or in

Offices available

Learning and development opportunities

Team social events

Volunteer days

25 days annual leave

Employee Assistance Programme

Enhanced parental leave

Job summary

Tryzens is seeking an experienced Programme Manager to own the end-to-end delivery of a large-scale digital customer-experience transformation for a major Australian retail group. This role requires orchestrating multi-workstream delivery across onshore and offshore pods and multiple vendors.

You will sit within a three-part programme leadership team, owning the plan and the commercials, while collaborating with a Programme Architect and a Client Principal.

Qualifications

• 10+ years in programme/project management, with end-to-end ownership of large-scale digital commerce or CX transformations.
• Proven track record delivering multi-workstream programmes across multiple vendors.
• Strong governance, RAID, and executive reporting.

Responsibilities

• Own the integrated programme plan across all workstreams—including milestones and interdependencies.
• Orchestrate parallel workstreams and align onshore/offshore pods and vendors to mobilise and release in steps.
• Plan release, environment, cutover and go-live across brands and platforms.
• Manage programme budget, forecast, margin, revenue recognition and milestone-based invoicing.
• Maintain governance, RAID, and status reporting through boards and PMO.
• Lead delivery managers, forecast capacity, and coach teams across functions.
• Maintain alignment with client stakeholders and vendors; manage relationships and communications.

Skills

Programme management

Stakeholder management

Vendor management

Commercial ownership

Cross-functional leadership

Risk & governance

Leadership under pressure

Decision making

Tools

MS Project

Smartsheet

Jira

Confluence

Job description

Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.

We're looking for an experienced Programme Manager to own the end-to-end delivery of a large-scale, multi-workstream digital customer-experience transformation for a major Australian retail group.

This isn't single-team project management - it's orchestration at scale. The programme spans a multi-brand eCommerce re-platform, order management and customer service, a native mobile app, and an extensive integration, martech and loyalty layer, delivered across onshore and offshore pods and multiple third parties.

You'll sit within a three-part programme leadership team, owning the plan and the commercials, while partnering closely with a Programme Architect (technical direction) and an Client Principal (executive relationship).

This role is for a fixed-term basis for 12 months, with the possibility of extension.

What You'll Own

Programme Delivery & Planning

• The integrated programme plan across all workstreams - scope, milestones, critical path, sequencing and interdependencies
• Orchestration of parallel workstreams so they mobilise, build, integrate and release in step
• Release, environment, cutover and go-live planning across brands and platforms
• Scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple vendors

Commercial & Contract Management

• Programme budget, forecast, margin, revenue recognition and milestone-based invoicing
• Change control across scope, SOWs and change requests
• Input into opportunity development for programme extensions and new phases

Governance, Risk & Assurance

• Programme governance — boards, steering committees, PMO, status reporting and decision logs
• RAID management across all workstreams, resolving cross-workstream dependencies before they block delivery
• Delivery quality through milestone quality gates and stage reviews

Resource & Team Leadership

• Delivery leadership across workstream/project managers, delivery leads and PMO
• Resourcing, capacity and utilisation forecasting across onshore and offshore pods
• Coaching and developing project and workstream managers

Stakeholder & Vendor Management

• Delivery relationships with client stakeholders, platform vendors and the broader martech/loyalty ecosystem
• Alignment across internal teams, client-side stakeholders and third parties

• 10+ years in programme/project management, including end-to-end ownership of large-scale, multi-workstream digital commerce or CX transformations (multi-million-dollar, multi-year, multi-vendor)
• A track record delivering enterprise programmes on modern commerce and CX platforms, with complex API-led integration, identity, customer-data and loyalty ecosystems
• Proven commercial ownership of programme P&L and margin — forecasting, revenue recognition, change control and SOW/contract management
• Deep experience running scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple third parties
• Strong governance discipline — programme boards, steering committees, RAID, benefits realisation and executive-grade reporting
• Fluency with enterprise delivery toolsets (MS Project / Smartsheet / Jira / Confluence)
• The presence to hold a large, complex, multi-workstream programme together — decisive, calm under pressure, and relentlessly outcome-driven
• A collaborative style that works cleanly alongside a Programme Architect and Client Principal an without blurring accountabilities

• Flexible working with hours that support life outside work.
• Hybrid by design: work from home, or from one of our offices when it suits you.
• Learning and development opportunities to help you grow your skills and career.
• Team social events to connect, celebrate wins, and have a bit of fun together.
• Two charity/volunteer days each year to support causes that matter to you.
• 25 days’ annual leave per year, plus a day off for your birthday.
• Tryzens Awards recognising the great work across our global teams.
• Access to our Employee Assistance Programme (EAP) for confidential support.
• Enhanced parental leave, including maternity and paternity benefits.

More about Tryzens:http://tryzens.com/

We’re committed to creating an inclusive environment where everyone feels supported to do their best work. Tryzens is an equal opportunity employer. We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.