Program Support Officer

Australian Digital Health Agency; Sydney; Hybrid; AUD 91,000 - 98,000; Full time

Benefits offered by this job

15.4% superannuation

Salary packaging

Flexible work from home

Wellbeing program

Job summary

Australian Digital Health Agency in Sydney is seeking an APS5 Program Support Officer to strengthen governance maturity and drive capability-building initiatives. You will support project delivery, coordinate stakeholder activity and maintain governance records in a fast-paced environment.

The role requires strong communication, secretariat experience and the ability to deliver under limited supervision. Flexible work options and a supportive team culture are part of the package.

Qualifications

• Experience coordinating project or program support within agreed timeframes and quality standards.
• Experience preparing governance, assurance or performance reporting documents to support decision-making.
• Ability to analyse information, apply policies and contribute to governance outcomes.
• Secretariat support to committees, working groups or governance forums.
• Ability to build stakeholder relationships across multiple teams.
• Experience using business systems to maintain records and support project delivery.

Responsibilities

• Provide project, governance and administrative support.
• Coordinate stakeholder activities and maintain governance documentation.
• Contribute to reporting, analysis and capability-building initiatives.

Skills

Project support

Governance reporting

Policy analysis

Secretariat support

Stakeholder management

Records management

Excel

SAP

Communication skills

Tools

Microsoft Excel

SAP

Records management systems

Job description

Australian Digital Health Agency – Sydney NSW

The Australian Digital Health Agency is transforming how Australians experience healthcare by enabling people and providers to access the information they need, securely, quickly and in one place. Through national digital services such as My Health Record, Electronic Prescriptions and the 1800MEDICARE App, we are building a connected health system that gives Australians greater control over their health.

About the Agency

The Australian Digital Health Agency is transforming how Australians experience healthcare by enabling people and providers to access the information they need, securely, quickly and in one place. Through national digital services such as My Health Record, Electronic Prescriptions and the 1800MEDICARE App, we are building a connected health system that gives Australians greater control over their health.

The key duties of the position include:

What you will love about this role

The Clinical Governance Capability and Performance Team plays a key role in strengthening clinical governance maturity, capability and accountability across the Australian Digital Health Agency. As an APS5 Program Support Officer, you will also contribute to capability development activities, educational resources and awareness initiatives that help build clinical governance maturity across the Agency. Working closely with stakeholders from across the organisation, you will support initiatives that strengthen clinical governance maturity, organisational accountability, performance reporting, assurance activities and continuous improvement across the Agency.

This full-time ongoing opportunity is suited to a motivated professional who enjoys working in a collaborative and fast-paced environment. Under limited direction, you will provide project, governance and administrative support, coordinate stakeholder activities, maintain governance documentation and records, and contribute to reporting, analysis and capability-building initiatives. In line with the APS 5 Work Level Standards and Integrated Leadership System, you will apply sound judgement, build productive working relationships, manage competing priorities and contribute to the successful delivery of outcomes that support safe, effective and trusted digital health services for Australians.

Skills and experience (Essential criteria)

• Demonstrated experience providing project or program support, including coordinating activities, monitoring deliverables and contributing to the successful delivery of projects within agreed timeframes and quality standards.
• Experience preparing governance, assurance or performance reporting documentation, including reports, dashboards, committee papers, briefing materials or other products that support decision-making and organisational accountability.
• Demonstrated ability to analyse information, identify issues, apply policies and procedures, and contribute to process improvements, risk management activities or governance outcomes.
• Experience providing secretariat support to committees, working groups or governance forums, including coordinating meetings, preparing agendas and papers, recording outcomes and monitoring action items.
• Demonstrated ability to build and maintain productive stakeholder relationships and coordinate activities across multiple teams to support the delivery of organisational priorities and shared outcomes.
• Experience using business systems and corporate tools, including Microsoft Excel, SAP, records and information management systems, to maintain accurate records, produce reporting and support project delivery.
• Well- developed written and verbal communication skills, including the ability to prepare reports, presentations, briefing materials and governance documentation for a range of audiences.

Desirable: Understanding of clinical governance, healthcare quality and safety, digital health, assurance or risk management frameworks.

The successful candidate will be expected to demonstrate Foundation-level capability in the use of AI tools to support quality, efficiency and continuous improvement in accordance with Agency requirements.

Eligibility

Australian citizenship is mandatory. Candidates must be able to obtain and maintain a national police clearance and the required Baseline security clearance, with the ability to attain a higher-level clearance if needed.

Our benefits

• 15.4% superannuation contribution
• salary packaging options
• Christmas closedown with no leave deduction
• wellbeing program and EAP support a healthy work–life balance
• flexible work arrangements opportunities, including work from home
• modern collaborative workspaces
• generous study support, with financial assistance up to 100% of costs and up to 7.5 hours per week of study leave to employee who are eligible, as per our study assistance guidelines
• wide range of leave options including parental, cultural, compassionate, emergency response and defence leave
• flextime for hours worked beyond ordinary hours

Closing date

Thursday 19 November 2026, 11:30pm ADST

Salary

This role offers between $90,562 - $97,939 plus 15.4% superannuation depending on skills and experience.

Artificial Intelligence (AI) may be used to support parts of our recruitment process, such as refining recruitment materials, and transcribing and summarising recorded interviews, however all hiring decisions are made by people, with AI used ethically, responsibly, transparently and in accordance with privacy requirements.

Getting to know the Australian Digital Health Agency

Tasked with improving health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016.The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them