Program Officer

Royal Flying Doctor Service; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Office Closure Leave (five days)

Employee Assistance Program (EAP)

Salary packaging options

Fitness passport

Discounted private health insurance

Flexible work arrangements (WFH)

Purchased leave

Parental leave benefits

Job summary

Royal Flying Doctor Service in Melbourne VIC is seeking a Program Officer to support the delivery of health and community programs across RFDS Victoria's Operations Centre. You will provide high-quality administrative, operational and data support to ensure program processes, eligibility requirements and reporting are managed accurately.

Reporting to the Team Leader - Operations, you will coordinate program information, maintain records across systems and assist in compliance, audits and

Qualifications

• A qualification in health administration, health services or related field is preferred.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication with a customer-focused approach.

Responsibilities

• Provide day-to-day administrative and operational support to ensure effective delivery of health and community programs.
• Maintain accurate program records, data and documentation across relevant systems.
• Prepare routine and ad hoc reports to support program monitoring, compliance and performance outcomes.
• Coordinate communication and information flow between clinicians, operational teams and program stakeholders.
• Support compliance activities, including audit trails and risk escalation.
• Translate program and funding requirements into clear, practical processes.
• Contribute to continuous improvement initiatives and system enhancements.
• Support cross-program collaboration within the Operations team.

Skills

Organisational skills

Written & verbal communication

Data management

MS Office proficiency

Education

Health administration

Tools

Microsoft Office

Job description

Royal Flying Doctor Service - Melbourne VIC

• Work for Australia's most trusted and iconic charity
• Access to salary packaging options to reduce your taxable income

About Us

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Role

The Program Officer plays a vital role in supporting the effective delivery of health and community programs across RFDS Victoria's Operations Centre. This position provides high-quality administrative, operational and data support, ensuring program processes, eligibility requirements and reporting obligations are managed accurately and consistently. Working closely with clinicians, program leaders and operational teams, the role helps maintain efficient service delivery and a positive experience for clients and stakeholders.

Reporting to the Team Leader - Operations, the Program Officer is responsible for coordinating program information, maintaining accurate records and supporting compliance and reporting activities. The successful candidate will contribute to continuous improvement initiatives, support operational projects and help ensure programs meet regulatory, contractual and organisational requirements while delivering reliable, client-centred services

Key responsibilities include but not limited to:

• Provide day-to-day administrative and operational support to ensure the effective delivery of health and community programs.
• Maintain accurate program records, data and documentation across relevant systems.
• Prepare routine and ad hoc reports to support program monitoring, compliance and performance outcomes.
• Coordinate communication and information flow between clinicians, operational teams and program stakeholders.
• Support compliance activities, including maintaining audit trails and identifying risks for escalation.
• Assist in translating program, funding and operational requirements into clear and practical processes.
• Contribute to continuous improvement initiatives, system enhancements and operational projects.
• Support cross-program collaboration and provide operational assistance across the broader Operations team when required.

To be successful, you will need:

• A qualification in health administration, health services, community services or a related field, or equivalent experience in a similar role.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills, with a customer-focused approach.
• High attention to detail and accuracy when managing data, records and documentation.
• Experience preparing reports and maintaining information across multiple systems.
• Confidence using Microsoft Office applications and learning new systems and technologies.
• Sound problem-solving skills with the ability to follow processes and resolve administrative issues.
• Experience working within a health, community services or regulated environment, with an understanding of compliance and governance requirements.
• Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

What working at RFDS can offer you:

• Five non-accruable Office Closure Leave days each year
• Employee Assistance Program (EAP)
• Access to salary packaging options to reduce your taxable income
• Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
• Access to discounted private health insurance
• Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, transitioning to our Collins Street office later this year, as well as options for purchased leave.
• Great parental leave benefits in addition to government parental leave.

For any enquiries, please email

Applications close on 4pm Wednesday 23 September 2026

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.