Program Manager, MHWCMS

Department of Health; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

The Department of Health is seeking a Program Manager for the Mental Health and Wellbeing Client Management System (MHWCMS) to lead the end-to-end delivery of large ICT health programs across Victoria. You will steer design, roadmap and delivery, aligning with strategic objectives and governance frameworks.

Role requires strong leadership, stakeholder engagement, and ability to navigate ambiguity while delivering high-quality digital health solutions for mental health services across Victoria.

Qualifications

• Identifies and responds to new and emerging strategic issues impacting on the operating environment.
• Provides and receives highly complex, contentious or sensitive information where high levels of negotiation, communication and interpersonal skills are required.
• Subject matter expert that conceptualises, initiates, implements, promotes and evaluates complex and innovative technical programs.
• Proficiency and expertise has significant impact on the capability to deliver the policy agenda, program or project initiative.
• Draft and develop material including the preparation of Cabinet and Cabinet related material, Ministerial and Secretary briefings and meeting papers, agendas, minutes and reports.

Responsibilities

• Lead end-to-end delivery of large and complex ICT digital health programs within the Department of Health.
• Oversee planning, execution, monitoring and reporting to ensure project objectives and benefits realization.
• Manage and lead multidisciplinary teams across government and external partners.
• Apply structured project management methodologies to manage scope, risks, resources and compliance.

Skills

ICT project management

Program management

PRINCE2

AgilePM

Stakeholder management

Vendor management

Governance

Contract management

Education

ICT/health admin qualification

Tools

PRINCE2

Job description

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

The Program Manager for the Mental Health and Wellbeing Client Management System (MHWCMS) provides effective management and oversees all aspects for the end-to-end delivery of large and complex ICT digital health programs within the Department of Health, ensuring alignment with strategic objectives and compliance with Department and Victorian Government frameworks. This role reports into the Manager, PMO within the Digital Health Projects Unit, and is responsible for leading the successful design, solution, roadmap, and delivery of the MHWCMS program across Victoria's mental health service providers. This role ensures that implementation is aligned with the objectives of Recommendation 62 of the Royal Commission into Victoria's Mental Health System.

The Program Manager, MHWCMS manages and is involved in the program's strategic project workstreams, budget, complex plans, change management, and governance committees. The role will lead multidisciplinary teams across government and external partners, applying structured project management methodologies to manage scope, risks, dependencies, resources, and compliance with relevant frameworks (e.g., procurement, privacy, cyber security). The position will oversee planning, execution, monitoring, and reporting, ensuring that project objectives are met and benefits are realised.

This Program Manager, MHWCMS requires strong leadership, stakeholder engagement, and communication skills, with the ability to navigate ambiguity, drive outcomes, and foster collaboration across diverse teams to deliver high-quality technology digital solutions that support mental health service delivery across Victoria.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

• Identifies and responds to new and emerging strategic issues impacting on the operating environment.
• Provides and receives highly complex, contentious or sensitive information where high levels of negotiation, communication and interpersonal skills are required.
• Subject matter expert that conceptualises, initiates, implements, promotes and evaluates complex and innovative technical programs.
• Proficiency and expertise has significant impact on the capability to deliver the policy agenda, program or project initiative.
• Draft and develop material including the preparation of Cabinet and Cabinet related material, Ministerial and Secretary briefings and meeting papers, agendas, minutes and reports.

Qualifications / Specialist Expertise

• A tertiary qualification with a significant ICT component, health administration and clinical field, or an equivalent discipline, is desirable but not mandatory.
• PRINCE2 certification, or experience or equivalent is desirable but not mandatory.
• Minimum of 10 years ICT project management experience, preferably in both infrastructure and application delivery projects.
• Minimum of 5 years program management experience.
• Project/Program management experience within the Victorian Public Service or the Victorian Public Health Sector.
• A strong understanding of the Victorian health system, particularly Mental Health and Wellbeing, would be desirable.
• Health care sector knowledge and experience of technical challenges and system solutions.
• Advanced skills and proven experience in delivering projects using various methodologies (e.g., PRINCE2, AgilePM), including expertise in project governance, stakeholder management structures, and associated processes and controls.
• Experience managing delivery of strategies for complex ICT applications, including management of an external vendor in delivery of such strategies.
• Experience assessing the performance of ICT application support vendors.
• Proven track record in managing large complex projects with statewide impact that have encompassed contract management, managing teams of specialised and senior resources possibly from third party organisations, identifying and managing issues and risks across projects, and managing the roll-out of complex systems across multiple sites.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enablingVictorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at*********@health.vic.gov.au. For more information on our commitment to inclusion and diversity seeinclusion and diversity at the Department of Health.

If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email ***************@health.vic.gov.au. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.

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