Program Manager - Fraud & Scams and Financial Crime

Westpac Group; Sydney; Hybrid; AUD 260,000 - 360,000; Full time

Benefits offered by this job

Flexible work arrangements

Leave options: Culture, Lifestyle and

Learning and development opportunities

Job summary

Westpac Group is seeking an experienced program leader to drive enterprise-wide initiatives in Fraud & Scams and Financial Crime. You will guide leadership teams, navigate complexity and translate strategy into delivery outcomes across multiple workstreams.

You'll build high-performing teams, establish governance, manage budgets and engage with stakeholders across business, risk, operations and technology to realise benefits and outcomes.

Qualifications

• Proven track record leading large-scale transformation programs.
• Experience delivering programs in financial services or highly regulated environments.
• Strong leadership, negotiation and facilitation skills.

Responsibilities

• Build and lead high-performing, collaborative teams delivering sustainable outcomes.
• Lead multiple workstreams aligned to priorities and dependencies.
• Develop governance, reporting and stakeholder communication.
• Lead business readiness, adoption and benefits realization activities.
• Manage budgets, resources and delivery performance.

Skills

Leadership

Transformation

Program governance

Budget management

Stakeholder management

Job description

• Hybrid working model : 3x days in office 2x remotely

Job Description

• Full-time perm opportunity
• Location Sydney based
• Hybrid working model : 3x days in office 2x remotely

This is a rare opportunity to join a major enterprise-wide transformation program early in its journey and help shape what comes next.

Fraud & Scams and Financial Crime are becoming increasingly interconnected across customer, operational and risk journeys. As financial crime threats evolve, organisations are rethinking how they prevent, detect and respond to these risks to deliver better customer, risk and regulatory outcomes.

Westpac is bringing together leaders from across the enterprise to help shape the future of Fraud & Scams and Financial Crime. You'll join while the program is still taking shape, with a genuine opportunity to influence its direction and help establish the foundations for long-term success.

About the role:

We're looking for an experienced program leader who can bring people together around a shared purpose, navigate complexity and translate strategy into delivery outcomes.

You’ll:

• Build and lead high-performing, collaborative and engaged teams, developing capability, creating accountability and empowering people to deliver sustainable outcomes.
• Lead multiple workstreams, ensuring delivery remains aligned to program priorities, dependencies and intended outcomes.
• Build strong stakeholder relationships across business, risk, operations, technology and data teams, helping resolve dependencies, risks and delivery challenges.
• Lead delivery planning, roadmap development and implementation planning activities.
• Manage workstream budgets, resource planning and delivery performance.
• Coordinate cross-workstream dependencies, implementation impacts and delivery sequencing.
• Establish effective governance, reporting and stakeholder communication.
• Lead business readiness, adoption and operational transition activities.
• Support benefits delivery aligned to intended customer, risk and business outcomes.

As the program evolves, you'll help move workstreams from discovery and design through to mobilisation, implementation, adoption and benefits realisation, providing the leadership and delivery discipline needed to translate strategy into sustainable outcomes.

Reporting to the Program Director, you'll be supported by a leader who is passionate about developing people, building high-performing teams and creating opportunities for growth. With the program still taking shape, this role offers a unique opportunity to broaden your experience, work with senior stakeholders from across the enterprise and help shape the future of Fraud & Scams and Financial Crime at Westpac.

About you:

First and foremost, you'll be a strong people leader who knows how to bring people together around a shared purpose, build trust and accountability, and create an environment where teams can perform at their best. You'll be comfortable navigating complexity, managing competing priorities and delivering outcomes in a fast-paced environment.

You’ll also bring:

• Significant experience leading large-scale transformation programs or workstreams within complex organisations, including accountability for substantial investment (typically $20m+), multidisciplinary teams and complex delivery outcomes.
• Demonstrated people leadership experience, including building, coaching and developing high-performing, collaborative teams.
• Experience within financial services or another highly regulated environment, with the ability to influence and align stakeholders across business, risk, operations, data and technology teams.
• Strong program and commercial management capability, spanning governance, budgeting, resource planning, risk management, dependencies and delivery performance.
• Experience leading complex transformation and operating model initiatives across discovery, design, implementation and operational embedment.
• Excellent written communication, negotiation and facilitation skills.
• Experience delivering data, intelligence or AI-enabled transformation initiatives would be highly regarded.

Just as importantly, you'll bring curiosity, adaptability and a willingness to immerse yourself in the subject matter, understanding the business drivers and desired outcomes.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.