Program Manager (Construction)

Good Constructions; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Paid leave on your birthday

Employee Assistance Program (EAP)

Rewards and recognition programs

Job summary

Good Constructions in Melbourne is seeking a Program Manager to champion client relationships from tender through completion. You will support external clients and internal teams to deliver project scope on time with minimal defects, upholding the company values.

You will own pre-site workflow, coordinate onboarding, contracts, and handovers, and ensure accurate documentation and reporting across projects for a growing retirement living refurbishment portfolio.

Qualifications

• Excellent communicator with customer-relations experience.
• Strong organisational and time management skills.
• Proficient in document control, data management and client portals.

Responsibilities

• Represent Good Constructions as a client contact for a portfolio of B2B clients.
• Manage project workflow from tender to completion and handover.
• Provide weekly progress reports to clients and management.
• Harvest and manage project documentation, variations and quotes.

Skills

Excellent communicator

Organisational skills

Time management

Document control

Data management

Maintaining client portals

Microsoft Office

Tools

Microsoft Office

Job description

Good Constructions was established by Jolyon and Jayne Good in 1995 and are now in our 30th year of operation.

Since 2015, we branched into the retirement living sector delivering refurbishment services including renovation and reinstatement of units, common buildings and grounds. A solution orientated approach has seen this part of the business grow significantly by consistently delivering high quality work conducted by a caring team who ensure the needs of our clients, the residents and village managers are accommodated. Our clients range from those with large property portfolios to those with only a few villages. We have contracts in place with several companies servicing Melbourne, Sydney, as well as the Central and Mid North Coast of New South Wales.

The role

As the program manager, your goal is to champion the client in our business from tender request to completion. You are someone who nurtures relationships with both external clients and internal teams - supporting them to deliver the project scope on time with minimal defects. You thrive in having the details right and strive to capture all expectations through the tender documentation, taking immense pride upholding the values that define Good Constructions!

Key Accountabilities

Client relationship

• Represent Good Constructions as a key point of contact for a portfolio of B2B clients.


• Support the Business Development Manager with the onboarding of new clients


• Facilitate signing of contracts and/or receipt of purchase orders for new projects awarded


• Attend site scoping or handover meetings as required

Workflow management

• Responsible for project workflow from tender request to tender submission,


• Support the business with delivery of the projects (once awarded) by owning the pre-site workflow


• Support the construction team with workflow of the handover inspection and close out of defects


• Resolve and/or escalation projects that are outside of process

Communication

• Communicate effectively with clients and internal stakeholders through project milestones (new lead, start, completion, defects, defect close out) within the KPI timeframe.


• Provide weekly progress reports to clients and internal management

Administration

• Harvest project documentation from clients to support internal teams with delivering to scope & expectations


• Maintain client master specifications etc and curate project specific documentation


• Prepare and submit minor works and variation quotes using internal, supplier and contractor pricing.

Key Selection Criteria

• Excellent communicator, preferably with experience in customer relations or account management.


• Strong organisational & time management skills


• A growth mindset & drive to learn


• Proficient in document control, data management, and maintaining client portals.


• Able to identify errors and omissions to ensure projects comply with the client's scope.


• Previous experience in residential construction administration, Client Service Officer or pre site role, with an understanding of building codes, regulations and permits would be an advantage


• An expectation of being proficient with Microsoft Office software & applications


• Work in a supportive environment, including EAP


• Business hours culture


• Regular communication from business leaders on strategy and direction


• Employee award programs


• Paid leave day on your birthday


• Fast-paced and rewarding work where you can really make a difference.

All appointments to Good Constructions are subject to reference checks, pre-employment misconduct screening, national criminal records checks and 'Working with Children' Check.

With the future predicted growth and current pipeline of work, now is an exciting time to join Good Constructions.