Program Manager

NSW Department of Communities and Justice; City of Parramatta; On-site; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & Wellbeing programs

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice is seeking an accomplished ICT Program Manager to lead delivery of large-scale technology programs, reporting to the Director, Major Digital and ICT Programs. You will drive strategy from concept to implementation, ensuring benefits realisation and alignment with government standards.

Wing to senior leadership engagement, you will oversee planning, governance, budgets, and vendor relationships while guiding multidisciplinary teams through complex

Qualifications

• Extensive experience leading large-scale ICT or digital transformation programs.
• Strong program governance with risks, issues, interdependencies, reporting and assurance.
• Experience managing substantial program budgets, resources, procurement activities, and vendor/contract management.
• Exceptional stakeholder engagement and influencing skills across executive leadership and external partners.
• Proven ability to lead multidisciplinary teams, foster collaboration, and drive continuous improvement.
• Knowledge of government ICT governance, investment, and reporting frameworks.
• Experience in human services, justice, community services, or similar complex service delivery environments.
• Exposure to integrated case management systems, digital platforms, identity management, data and analytics, or enterprise tech transformations.
• Experience with Agile, Hybrid, and traditional project delivery methodologies.

Responsibilities

• Lead planning, governance, delivery, and oversight of a portfolio of high-impact ICT programs.
• Manage program budgets, resources, risks, dependencies, procurement activities and vendor relationships.
• Establish governance frameworks and provide strategic advice to executives and senior decision-makers.
• Lead multidisciplinary teams and foster collaboration across programs and external partners.
• Navigate complex stakeholder environments to achieve program outcomes and benefits.

Education

Tertiary qualifications in Information Technology, Business, Project Management, or a related discipline

Job description

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Department: Major Digital and ICT Programs

Department/Agency: Department of Communities and Justice

Location:

Parramatta, NSW, AU, 2150

Program Manager

• Employment Type – Fixed Term Temporary full-time, 35 hours per week
• Salary - $154,231 pa - $178,369 pa plus employers’ contribution to superannuation and annual leave loading

Your role

We are seeking an accomplished ICT Program Manager to lead the delivery of complex, large-scale technology programs that support critical organisational and community outcomes. Reporting to the Director, Major Digital and ICT Programs, you will be responsible for driving strategic digital initiatives from concept through to implementation and benefits realisation.

This is a unique opportunity to influence enterprise-wide transformation, shape the future direction of major ICT investments, and deliver innovative solutions that support organisational priorities and improved service delivery.

What you’ll do

As an ICT Program Manager, you will lead the planning, governance, delivery, and oversight of a portfolio of high-impact ICT programs. You will be responsible for managing program budgets, resources, risks, dependencies, procurement activities, and vendor relationships while ensuring alignment with organisational objectives and government standards. Working closely with senior executives, business leaders, project teams, and external partners, you will establish effective governance frameworks, provide strategic advice, monitor program performance, and ensure successful delivery of outcomes and benefits. You will also lead multidisciplinary teams, foster collaboration across programs, and navigate complex stakeholder environments to achieve results in a dynamic and evolving landscape.

What we’re looking for

We are looking for a strategic and results-driven program leader with a strong track record of delivering complex ICT programs within large and complex environments.

The ideal candidate will demonstrate:

• Extensive experience leading large-scale ICT or digital transformation programs from initiation through to implementation and benefits realisation.
• Strong program governance expertise, including oversight of risks, issues, interdependencies, reporting, and assurance activities.
• Experience managing substantial program budgets, resource planning, procurement activities, and vendor and contract management.
• Exceptional stakeholder engagement, negotiation, and influencing skills, with the ability to build trusted relationships across executive leadership teams, business units, external partners, and service providers.
• Demonstrated success leading multidisciplinary teams and fostering a culture of collaboration, accountability, and continuous improvement.
• Strong strategic thinking and problem-solving capabilities, with the ability to manage ambiguity, changing priorities, and complex delivery environments.
• Excellent communication skills, including the ability to prepare executive briefings, business cases, reports, presentations, and strategic advice for senior decision-makers.
• Experience balancing competing priorities while ensuring programs achieve intended outcomes, benefits, and value for the organisation
• Delivery of complex ICT programs within NSW Government or a comparable public sector environment.
• Strong knowledge of government ICT governance, assurance, investment, and reporting frameworks.
• Experience working within human services, justice, community services, or similarly complex service delivery environments.
• Exposure to integrated case management systems, digital platforms, identity management solutions, data and analytics programs, or enterprise technology transformations.
• Experience working with Agile, Hybrid, and traditional project delivery methodologies.

Qualifications

• Tertiary qualifications in Information Technology, Business, Project Management, or a related discipline.
• Program management certifications such as MSP (Managing Successful Programmes), PMP, or equivalent are highly desirable.
• A demonstrated commitment to ongoing professional development and continuous learning.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

• Targeted Question 1

Describe your experience managing large-scale ICT programs, including the size, budget, and business impact. Provide an example of a significant program risk or issue you identified. How did you manage it, and what was the outcome?

• Targeted Question 2

Describe your leadership style and how you motivate and support multidisciplinary teams through complex delivery programs. Provide an example of how you have built capability, managed performance, or developed talent within a program team.

Applications close Monday 5 October at 11:59pm AEST.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.