Program Manager

Attc; Brisbane; On-site; AUD 140,000 - 190,000; Full time

Job summary

Australian Trade Training College is seeking an experienced Program Manager to lead delivery, performance and continuous improvement of key service delivery programs.

Reporting to the RTO Manager, you will oversee planning, performance, budgets, risks and stakeholder relationships, ensuring compliance, quality outcomes and contractual targets.

This senior role demands a strategic, commercially focused leader who can balance training standards with financial sustainability and growth.

Qualifications

• Experience leading RTO programs and assessing KPIs.
• Proven ability to manage budgets and revenue targets.
• Strong governance and compliance understanding.
• Experience with government-funded programs.

Responsibilities

• Oversee planning, performance and continuous improvement of programs.
• Ensure compliance with RTO standards and contractual obligations.
• Manage budgets, revenue targets and resource allocation.
• Report against KPIs, deliverables and service standards.
• Lead staff and build stakeholder relationships.
• Support accreditation and quality assurance activities.

Skills

RTO operations

Stakeholder engagement

Financial management

Risk analysis

Program planning

Leadership

Quality assurance

Education

Tertiary qualification in vocational education and training or related field

Job description

Australian Trade Training College is seeking an experienced and commercially focused Program Manager to lead the effective delivery, performance and continuous improvement of key service delivery programs.

This is a senior operational leadership opportunity for an accomplished RTO professional who understands the complexities of vocational education and training, regulatory compliance, program governance, financial performance and quality training and assessment.

The successful candidate will provide strategic and operational leadership across assigned programs, ensuring contractual obligations, compliance requirements, service standards, key performance indicators and budget targets are consistently achieved.

About the Role

Reporting to the RTO Manager, the Program Manager will oversee the planning, implementation, performance and continuous improvement of assigned programs.

The role is responsible for managing program operations, people, budgets, risks, stakeholder relationships, reporting obligations and quality outcomes. The Program Manager will also contribute to broader organisational planning, business improvement and sustainable growth initiatives.

Key Responsibilities

• Lead the effective implementation and ongoing delivery of assigned programs.
• Ensure program activities comply with RTO standards, contractual requirements, organisational policies and relevant regulatory obligations.
• Manage and monitor program budgets, revenue targets, expenditure and resource allocation.
• Establish, monitor and report against key performance indicators, contractual deliverables and service standards.
• Identify, analyse and manage operational, financial, compliance, quality and reputational risks.
• Prepare accurate and evidence-based operational, financial, risk and performance reports.
• Lead and support staff to achieve strong program, customer service and quality outcomes.
• Maintain productive relationships with government agencies, employers, industry representatives, partners and internal stakeholders.
• Oversee quality assurance, audit readiness, corrective actions and continuous improvement activities.
• Support the development, accreditation, implementation and ongoing management of qualifications and training products.
• Ensure training and assessment practices remain aligned with applicable training package requirements and organisational quality standards.
• Provide informed oversight of Recognition of Prior Learning processes, including evidence requirements, assessment decision-making, documentation, quality assurance and continuous improvement.
• Use program data, financial information, risk analysis and stakeholder feedback to support informed decision-making.
• Identify opportunities to improve program efficiency, financial sustainability, service delivery and stakeholder experience.

About You

You will be an experienced RTO leader with a strong understanding of vocational education and training operations and the ability to balance quality, compliance, stakeholder and commercial priorities.

Substantial experience working within a Registered Training Organisation is essential.

You Will Demonstrate

• Strong working knowledge of RTO operations, regulatory standards and quality assurance requirements.
• Demonstrated knowledge of Recognition of Prior Learning processes, including evidence requirements, competency-based assessment, assessment validation and quality assurance.
• Demonstrated knowledge of managing multiple Federal Funded programs
• Demonstrated capability in program planning, implementation and operational management.
• Experience managing contractual obligations, key performance indicators and service delivery targets.
• Strong financial management skills, including budget management, revenue monitoring, forecasting, expenditure control and resource allocation.
• High-level risk analysis, risk management and reporting capability.
• Experience preparing accurate operational, compliance, financial and performance reports for senior leaders and external stakeholders.
• Proven ability to lead, coach and develop multidisciplinary teams.
• Strong stakeholder engagement, negotiation and relationship management skills.
• The ability to interpret complex requirements and translate them into practical, compliant and efficient operational processes.
• Sound judgement, problem-solving capability and attention to detail.
• A demonstrated commitment to integrity, accountability, customer service and continuous improvement.

Qualifications and Experience

Essential

• Relevant tertiary qualification in vocational education and training, business, management, leadership, project management, education or a related discipline.
• Demonstrated management experience within a Registered Training Organisation.
• Experience managing complex programs, operational teams and multiple stakeholder relationships.
• Demonstrated experience monitoring KPIs, budgets, revenue targets and program performance.

Desirable

• Formal qualifications in project or program management.
• Current or previous training and assessment qualifications.
• Experience working with government-funded programs or contracts.
• Experience participating in RTO audits, qualification accreditation, scope applications or regulatory submissions.

Why Join Australian Trade Training College?

Australian Trade Training College is a Registered Training Organisation delivering training, skills assessment and workforce development services that support learners, employers, industry and government priorities.

This role provides the opportunity to:

• Lead programs that contribute to positive training and workforce outcomes.
• Influence operational strategy and continuous improvement.
• Work with committed professionals across training, compliance, administration and business operations.
• Build strong relationships with industry, government and community stakeholders.
• Contribute to the continued growth, quality and financial sustainability of Australian Trade Training College.

Applicants must be eligible to work in Australia. The successful applicant will be required to hold, or obtain, relevant employment screening checks applicable to the position.

Australian Trade Training College is committed to providing a supportive, inclusive and professional working environment.