Program Assistant

Stawell Regional Health; Ballarat; On-site; AUD 34,000 - 48,000; Part time

Job summary

Grampians Health Ballarat is seeking a part-time Program Assistant (Administration) to join the Central Intake team on a fixed-term basis until May 2027.

The role provides support for referrals management, handles phone and email enquiries, and enters referrals into the patient administration database with accuracy and care.

Qualifications

• Excellent communication and problem-solving abilities.
• Strong organisational skills and ability to manage competing demands.
• Accurate data entry ensuring referrals are captured correctly and timely.
• Experience in administration or healthcare customer service is advantageous.

Responsibilities

• Support management of referrals to ensure timely access to care.
• Handle phone and email enquiries and direct referrals to appropriate areas.
• Enter referrals onto the patient administration database accurately and promptly.

Skills

Communication

Organisation

Data entry

Healthcare administration

Job description

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$29.57 per hour+ salary packaging | Program Assistant - Central Intake

Part-time fixed term until May 2027 - 24 hours per fortnight

About the role

Do you have an eye for detail? And have experience in data entry? We would love to hear from you! Grampians Health Ballarat is seeking a Program Assistant (Administration) to join our Central Intake team on a part-time fixed capacity.

As a Program Assistant with us you have the opportunity to support the efficient management of referrals to ensure our clients and consumers can access the care they need in a timely way. You will be part of a small, friendly team primarily responsible for managing incoming referrals and ensuring they are directed to the correct areas of our organisation. This will include managing phone and email enquiries and entering referrals onto our patient administration database.

Skills and experience

A Program Assistant who joins our team will:

• be an excellent communicator, committed to working at the highest standard. This includes the ability to identify and solve problems constructively, listen, and relay information.
• be a hard worker, with excellent organisational skills, being able to adapt to competing demands.
• be efficient and accurate in data entry ensuring that referrals can be entered correctly and in a timely manner
• previous experience in administration or customer service in a healthcare environment will also be highly regarded.

About Grampians Health

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.