Program Architect - Contract

Pathway Search; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

An innovative recruitment firm is seeking a Digital Program Architect in Sydney, Australia. This role involves strategic and technical leadership in enterprise-scale digital initiatives, focusing on billing, subscription management, and customer experience. Key responsibilities include designing target architectures, developing transformation roadmaps, and ensuring regulatory compliance. Ideal candidates will have strong expertise in subscription platforms like Zuora, and relevant industry experience in SaaS or telecommunications.

Qualifications

• Strong expertise in subscription and billing platforms like Zuora and Salesforce.
• Demonstrated experience delivering complex digital solutions across domains.
• Industry experience in SaaS or telecommunications.

Responsibilities

• Define the target architecture for digital programs.
• Develop architecture roadmaps for digital transformation.
• Ensure solutions meet performance and security requirements.

Skills

Strong expertise in subscription and billing platforms

Experience in digital customer experience platforms

Knowledge of analytics, AI/ML

Education

Certifications in TOGAF, SAFe, or cloud architecture

Tools

Zuora

SAP BRIM

Salesforce Billing

Oracle

Job description

Ensuring digital programs are architected for scalability, security, and agility, while aligning with business objectives and driving transformations.

Overview

The Digital Program Architect will provide strategic and technical leadership in designing and delivering enterprise-scale digital initiatives, with a strong emphasis on billing, subscription management, and customer experience platforms.

Responsibilities

• Define the target architecture for digital programs, integrating billing and subscription platforms with customer-facing and back-office systems
• Develop architecture roadmaps to enable digital transformation and subscription monetisation
• Oversee end-to-end solution design for digital programs, ensuring alignment with business requirements and enterprise standards
• Ensure solutions meet performance, security, and regulatory requirements (e.g., PCI DSS, data privacy)
• Architect and integrate subscription and billing solutions (e.g., Zuora, SAP BRIM, Salesforce Billing, Oracle)
• Support implementation of pricing models, recurring revenue, invoicing, payments, and revenue recognition
• Enable seamless integration with CRM, ERP, digital channels, and self-service portals

Background needed

• Strong expertise in subscription and billing platforms (Zuora, SAP BRIM, Salesforce Billing, Oracle, or similar)
• Demonstrated experience designing and delivering complex, integrated digital solutions across multiple domains (e-commerce, portals, CRM, ERP)
• Industry experience in SaaS, telecommunications, media, utilities, or consumer subscription services
• Digital customer experience platforms, CIAM, mobile apps, and omnichannel engagement
• Knowledge of analytics, AI/ML, and personalisation in digital platforms
• Certifications in TOGAF, SAFe, or cloud architecture