Professional Services Manager APAC

Axis Communications; Council of the City of Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading technology firm is looking for a Professional Services Manager APAC to build and execute regional strategies, ensuring alignment with global initiatives. The role involves managing customer relationships and coordinating projects to deliver tailored solutions. Ideal candidates will have at least 5 years’ experience in technology or business development, along with strong project management and communication skills.

Benefits

Employee benefits including gym and internet allowance

Access to learning and development opportunities

Commitment to sustainability and social responsibility

Qualifications

• Minimum 5 years’ experience in technology, business development, or sales.
• Solid project management experience and the ability to create high-performing teams.
• Extensive system design and integration experience.

Responsibilities

• Create value for customers and partners to build long-term business relationships.
• Coordinate and execute Professional Services activities with HQ and across regions.
• Facilitate cooperation and buy-in from Sales and Sales Engineering teams.

Skills

Project management

Business development

Customer relationship skills

Communication skills

Technical expertise

Education

Bachelor’s degree in business information systems or engineering

Job description

Job Title: Professional Services Manager APAC

Looking for a new start? Think bigger, think Axis! Join a growth company that believes in building long-term relationships.

About the Opportunity

The Professional Services Manager will build and execute the strategy for Professional Services within the APAC region. This role will provide input to the global program strategy, business plan, and drive initiatives while ensuring continuous alignment.

The Professional Services Manager will work towards building long-lasting relationships with customers and partners by providing tailored solutions and excellent experiences. This includes developing software modules, customizing hardware, and offering value-adding services based on unique know-how.

Key Responsibilities

• Create value for customers and partners to build long-term business relationships.
• Coordinate and execute Professional Services activities with HQ and across regions.
• Facilitate cooperation and buy-in from Sales and Sales Engineering teams.
• Support contract discussions and communication between HQ and the region/customer.
• Support regional Professional Services personnel in managing and coordinating customer projects.
• Protect and expand Axis sales by creating product pull-through.
• Help create trust and build the brand through Professional Services.

Qualification and Experience

• Bachelor’s degree in business information systems, engineering, or equivalent.
• Minimum 5 years’ experience in technology, business development, or sales.
• Solid project management experience and the ability to create high-performing teams.
• Extensive system design and integration experience.

Preferred Qualifications

• Extensive industry knowledge of 3rd party hardware and software technology platforms.
• Experience with SaaS or cloud-based technologies.
• Strong networking knowledge.
• Knowledge of image quality, video transport protocols, and compression technologies.
• Ability to understand and create detailed RFI/RFP responses and project documentation.
• Strong influencing and customer relationship skills.
• Excellent communication and presentation skills.
• Consultative thinking and approach.

What We Offer

• A positive work environment with a Great Place to Work certification.
• Team connection and collaboration opportunities.
• Commitment to sustainability and social responsibility.
• Access to learning and development opportunities.
• Employee benefits, including monthly gym and home internet allowance.
• Group Life and TDP Insurance.
• Counselling services through our Employee Assistance Program.

To apply, please submit a cover letter and resume. Early applications are encouraged as shortlisting will occur on a rolling basis.

Certain roles at Axis require background checks. Notice will be provided before any action is taken.

Axis Communications enables a smarter, safer world by creating innovative solutions for improving security and business performance. Visit our website at www.axis.com for more information.