Professional Services Consultant

Silverfort; Melbourne; On-site; AUD 100,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Melbourne is seeking a Professional Services Consultant to act as a trusted advisor for enterprise customers. In this role, you will provide technical expertise, partner with customer teams to configure the Silverfort platform, and ensure it aligns with their identity security strategy. Ideal candidates will have over 5 years of experience in professional services, strong knowledge of identity technologies, and the ability to communicate effectively with stakeholders. A willingness to travel up to 25% is required.

Qualifications

• 5+ years of professional services, solution architecture, or security consulting experience.
• Strong technical knowledge of identity and access management technologies.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Partner with enterprise customers to design and configure solutions.
• Perform configuration, policy design, integration support.
• Provide guidance on identity protection strategy.

Skills

Professional services experience

Identity and access management knowledge

Customer communication

Stakeholder management

Tools

Active Directory

Azure AD

Okta

AWS

VMware

Job description

Overview

Professional Services Consultant – Melbourne, Australia

Silverfort is a cyber-security company that develops a revolutionary identity protection platform. Using patented technology, our product enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. In addition, we use advanced behavior analytics to apply adaptive authentication policies and prevent cyber-attacks in real time.

Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. We develop cutting-edge cybersecurity technology that solves urgent customer needs today and is also a game changer for years to come.

Silverfort’s team includes exceptional researchers, engineers, and technology experts who successfully tackle some of the most complex challenges in cyber-security. Silverfort has happy customers worldwide, strong market validation (including several industry awards), strategic partnerships with the largest security vendors in the world, and significant funding from leading VCs.

As a Professional Services Consultant at Silverfort, you will act as a trusted advisor and technical expert for our enterprise customers. You will partner closely with customer teams to plan, configure, and optimize the Silverfort platform, ensuring it aligns with their identity security strategy and operational needs. This role combines strategic guidance with hands-on technical engagement, helping customers accelerate adoption while building their internal capabilities for long-term success.

Responsibilities

• Technical Expertise – Partner with enterprise customers to design and configure Silverfort solutions that align with security strategy and business priorities.
• Hands-on Delivery – Perform configuration, policy design, integration support, and tuning of the Silverfort platform in customer environments.
• Strategic Advisory – Provide guidance on identity protection strategy, program planning, and architectural alignment.
• Enablement – Mentor and train customer administrators, share best practices, and ensure sustainable platform operations.
• Operational Playbooks – Contribute to runbooks, workflows, governance models, and monitoring frameworks to support ongoing success.
• Change Management – Support customer teams in planning secure rollouts of identity protections and user education initiatives.
• Customer Advocacy – Represent customer needs within Silverfort and collaborate with Product, R&D, and Customer Success teams to drive improvements.

Requirements

• 5+ years of professional services, solution architecture, or security consulting experience, ideally in identity or cybersecurity.
• Strong technical knowledge of identity and access management technologies (Active Directory, Azure AD, Kerberos, NTLM, SSO, MFA).
• Experience with federated identity, privileged access, and modern IAM platforms (e.g., Okta, Ping, CyberArk, SailPoint).
• Solid understanding of networking and information security fundamentals.
• Hands-on experience with enterprise infrastructure (Windows, Linux, VMware, AWS, Azure).
• Proven ability to balance technical execution with customer-facing communication and advisory.
• Excellent interpersonal and stakeholder management skills.
• Willingness to travel up to 25%.

You’ll excel in this role if you are:

• Skilled at translating complex identity and security concepts into actionable solutions.
• Equally comfortable working hands-on in technical environments and advising senior stakeholders.
• Driven by customer outcomes and long-term success.
• Collaborative, adaptable, and able to thrive in dynamic enterprise environments.