Professional Experience Support Officer

University of Newcastle; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

17% super and salary packaging

University Holiday days & leave

Private health insurance discounts

Wellbeing programs

Job summary

The University of Newcastle is seeking a Professional Experience Support Officer to coordinate student placement activities and provide high-quality administrative support across disciplines. You will work with academic staff, placement partners, and students to ensure smooth planning, scheduling, and delivery of placements at Callaghan or Gosford campuses.

With HEW 5 level remuneration, you’ll maintain accurate records, adapt to changing priorities, and build strong working relationships to

Qualifications

• High-level organisational skills and attention to detail to manage competing demands.
• Strong interpersonal skills for teamwork and mutual respect.
• Ability to build and maintain relationships with key stakeholders.
• Proficiency with Microsoft Office and university systems (SONIA, UON Timetable, TRIM, NUSTAR).

Responsibilities

• Coordinate and manage multiple placement-related activities, ensuring deadlines are met and competing priorities are effectively balanced.
• Provide high-quality administrative support for student professional experience and placement programs, maintaining accuracy and attention to detail.
• Build and maintain positive relationships with students, academic staff, and external placement partners to support successful placement outcomes.
• Work collaboratively within a team environment, contributing to clear communication, shared goals, and a culture of mutual respect.
• Adapt to changing priorities and requirements, responding proactively to the needs of stakeholders and placement programs.
• Utilise a range of corporate systems and digital platforms to support efficient program delivery.
• Maintain accurate records and documentation in accordance with university policies, procedures, and reporting requirements.

Skills

Organisational skills

Interpersonal skills

Stakeholder management

Tools

Microsoft Office

SONIA

UON Timetable

TRIM

NUSTAR

Job description

Be challenged and imagine with us

As the Professional Experience Support Officer, you will play an integral role in coordinating student Career-ready Placement activities that align with academic program requirements. Working closely with academic leads, placement organisations, and students, you'll ensure smooth planning, scheduling, and administration of placements across a variety of disciplines.

In This Role You Will

• Process placement applications, surveys and placement completions with the ability to manage issues as they arise during the placement process.
• Oversee a variety of student placement activities such as professional work placements, fieldwork, international experiences, project work and research centres.
• Maintain and nurture strong working relationships with academic staff and industry partners to ensure the successful delivery of placements.
• Be student focused in providing a positive and supportive environment throughout the placement process
• Have great attention to detail and the ability to manage multiple priorities to help deliver high-quality placement experiences that prepare students for their professional careers.

This is a full-time, continuing position, at HEW 5 and will be located at the Callaghan or Gosford Campus (Awabakal and Darkinjung land).

How will you inspire us?

You Will

• Coordinate and manage multiple placement-related activities, ensuring deadlines are met and competing priorities are effectively balanced.
• Provide high-quality administrative support for student professional experience and placement programs, maintaining accuracy and attention to detail.
• Build and maintain positive relationships with students, academic staff, and external placement partners to support successful placement outcomes.
• Work collaboratively within a team environment, contributing to clear communication, shared goals, and a culture of mutual respect.
• Adapt to changing priorities and requirements, responding proactively to the needs of stakeholders and placement programs.
• Utilise a range of corporate systems and digital platforms, including Microsoft Office and student placement management systems, to support efficient program delivery.
• Maintain accurate records and documentation in accordance with university policies, procedures, and reporting requirements.

About Our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

What We Offer

The remuneration for this position is Higher Education Worker Level 5 +17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These Include

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

Requirements

• High-level organisational skills and demonstrated attention to detail, including the ability to organise workflows to meet competing demands and ability to be adaptable with changing expectations and requirements.
• Highly developed interpersonal skills including the ability to participate in a team environment demonstrating clear communication and mutual respect.
• Demonstrated ability to build and maintain relationships with key stakeholders.
• Demonstrated high-level computer literacy, including familiarity with the Microsoft Office suite and corporate software systems such as SONIA, UON Timetable, TRIM and NUSTAR.
• Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to [e-mail].

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

• Interview (an 'in person' interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University's Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it's about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Raewyn Burden, Professional Experience Team Leader on email [e-mail] or call on [phone].

Having technical difficulties? Please reach out to us: [e-mail]. Please note, we do not accept email applications.

Closing date: Tuesday, 8 September 2026 at 11.59pm AEST

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.