Professional Experience Support Officer

University of Newcastle; Hillvue; On-site; AUD 84,000 - 97,000; Full time

Benefits offered by this job

Higher Education Worker Level 5 salary

17% superannuation

Holiday, personal, life and parental/2

Discounts on private health insurance,

Wellbeing programs

Job summary

The University of Newcastle is seeking a Professional Experience Support Officer to coordinate student placements across the College of Health, Medicine and Wellbeing, including Rural Health activities in Tamworth. You will work with students, academics and external partners to meet program and accreditation requirements and improve regional health outcomes.

You will manage multiple placement activities, ensure deadlines are met, and provide accurate records.

Qualifications

• High-level organisational skills with ability to meet competing demands.
• Strong interpersonal skills and clear communication in a team.
• Proven ability to build and maintain stakeholder relationships.
• High-level computer literacy with essential software systems.

Responsibilities

• Coordinate student placements and stakeholder engagement for Department of Rural Health programs.
• Administer high volumes of placements in university systems with accurate documentation.
• Liaise with providers, staff and students to confirm and manage placements.
• Maintain large volumes of compliance and placement data to required standards.
• Provide high-quality administrative support and proactive problem solving throughout placement lifecycle.
• Operate in a fast-paced environment with strong attention to detail.

Skills

Organisational skills

Interpersonal skills

Relationship building

Computer literacy

Tools

Microsoft Office

SONIA

Teams

TRIM

NUSTAR

ClinConnect

Job description

The Role

As the Professional Experience Support Officer, you will play an integral role in coordinating student professional experience and placement activities that align with academic program requirements. Working closely with academic leads, placement organisations and students, you'll ensure the smooth planning, scheduling and administration of placements across a variety of disciplines. The role supports placement delivery across the College of Health, Medicine and Wellbeing's programs, including the University's Department of Rural Health activities. Working with students, academics and external partners, you will help ensure students meet program and accreditation requirements while contributing to improved health outcomes in regional communities.

In This Role You Will

• Support the coordination of student placements and stakeholder engagement activities associated with the Department of Rural Health programs in Tamworth and surrounding regional areas.
• Coordinate and administer a high volume of student placements, including setting up placements in University systems, processing documentation, and ensuring placements are completed accurately and on time.
• Liaise with placement providers, academic staff and students to secure, confirm and manage placements, building strong stakeholder relationships to support successful outcomes.
• Manage and maintain large volumes of student compliance and placement data, ensuring records are accurate, up to date and meet organisational and placement provider requirements.
• Deliver high-quality customer service and administrative support, proactively resolving issues and providing timely advice throughout the placement lifecycle.
• Work in a fast-paced, high-volume environment, effectively managing competing priorities and deadlines while maintaining exceptional attention to detail and accuracy.

How will you inspire us?

• Coordinate and manage multiple placement-related activities, ensuring deadlines are met and competing priorities are effectively balanced.
• Provide high-quality administrative support for student professional experience and placement programs, maintaining accuracy and attention to detail.
• Build and maintain positive relationships with students, academic staff, and external placement partners to support successful placement outcomes.
• Work collaboratively within a team environment, contributing to clear communication, shared goals, and a culture of mutual respect.
• Adapt to changing priorities and requirements, responding proactively to the needs of stakeholders and placement programs.
• Utilise a range of corporate systems and digital platforms, including Microsoft Office and student placement management systems, to support efficient program delivery.
• Maintain accurate records and documentation in accordance with university policies, procedures, and reporting requirements.

About Our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

What We Offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These Include

• Remuneration for this position is Higher Education Worker Level 5 ($83,806 to $97,217) + 17% superannuation and is commensurate with skills and experience.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

This contingent, full-time position is located within the Department of Rural Health, Tamworth (Gamilaroi/Kamilaroi Land)

Important Information Before You Apply

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your Application Must Include

• Your resume.
• A 1-page cover letter outlining your motivation to apply for this opportunity.
• A statement addressing each of the essential criteria listed below.

Essential Criteria

• High-level organisational skills and demonstrated attention to detail, including the ability to organise workflows to meet competing demands and ability to be adaptable with changing expectations and requirements.
• Highly developed interpersonal skills including the ability to participate in a team environment demonstrating clear communication and mutual respect.
• Demonstrated ability to build and maintain relationships with key stakeholders.
• Demonstrated high-level computer literacy, including familiarity with the Microsoft Office suite and corporate software systems such as SONIA, Teams, TRIM, NUSTAR and ClinConnect.
• Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

Our assessment process

Typically Candidates That Progress Beyond The Shortlist Stage Can Expect To Undertake The Following (minimum) Assessment Activities As Part Of The Recruitment Process

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Raewyn Burden, Professional Experience Team Leader via email [e-mail]

Having technical difficulties? Please reach out to us: [e-mail]. Please note, we do not accept email applications.

Closing date

Tuesday, 17 November 2026 at 11.59pm AEDT

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.