Product Support Engineer - Electrical, Grinding Mills

Metso; Perth; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work policy

Incentive program

Learning opportunities

Inclusive culture

Global mobility

Job summary

Metso seeks a Product Technical Support Engineer to deliver expert electrical, automation and control system support for Horizontal Grinding Mill projects worldwide. You will own standards, guide project teams and coordinate with suppliers, system integrators and partners.

Join a global mining technology leader focused on safety, quality, and continuous improvement, with hybrid work options and extensive learning opportunities.

Qualifications

• Experience with industrial electrical power systems, control systems and instrumentation.
• Knowledge of VSDs, large motors, MCCs, PLCs, SCADA and industrial networks.
• Experience supporting electrical and control systems through design, procurement, commissioning and operations.
• Excellent communication, presentation and technical report writing skills.
• Strong analytical, troubleshooting and root cause analysis capabilities.
• Ability to manage priorities across global projects.
• Experience with CAD tools such as AutoCAD Electrical, EPLAN, SolidWorks Electrical.
• Exposure to Enovia PLM and Microsoft 365 applications.
• Experience working with OEMs, system integrators, suppliers and site personnel.
• Proactive mindset with a focus on safety, quality, reliability and continuous improvement.

Responsibilities

• Own and maintain electrical, instrumentation and control system specifications for Horizontal Grinding Mill products.
• Provide technical expertise across variable speed drives (VSDs), motor, automation, control and instrumentation systems.
• Support project delivery, commissioning and service teams with technical guidance, troubleshooting and root cause analysis.
• Review technical deviations, quality issues, obsolescence challenges and component substitutions.
• Participate in product development, engineering improvements, hazard and risk assessments, and design reviews.
• Support investigations into equipment failures, control system issues and operational performance improvements.
• Develop and maintain engineering standards, design tools, technical specifications and documentation.
• Deliver technical training to internal teams, suppliers, system integrators and customers.
• Collaborate with global stakeholders to improve system reliability, standardization, quality and project execution efficiency.
• Support digitalization, monitoring and automation initiatives that enhance mill performance and operational visibility.

Skills

Electrical power systems

Control systems

Instrumentation

VSDs & motors

PLCs

SCADA

Industrial networks

Troubleshooting

Cross-functional

Tools

AutoCAD Electrical

EPLAN

SolidWorks Electrical

Enovia PLM

Microsoft 365

Job description

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Primary Location: West Perth, WA, AU Espoo, FI

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Join a global mining technology leader supporting Horizontal Grinding Mill projects worldwide.

This role is a key technical position focused on electrical, control, instrumentation and drive systems, driving quality, reliability, efficiency and continuous improvement across project delivery and product support.

What you'll do

As the Product Technical Support Engineer, you will provide expert support to Grinding Mills project teams while owning electrical, automation and control system standards across products and projects. Acting as a key link between engineering teams, suppliers, system integrators and global partners, you will ensure compliance with technical requirements, drive continuous improvement and support troubleshooting, quality and performance of electrical and automation systems.

Key responsibilities include

• Own and maintain electrical, instrumentation and control system specifications for Horizontal Grinding Mill products.
• Provide technical expertise across variable speed drive (VSD), motor, automation, control and instrumentation systems.
• Support project delivery, commissioning and service teams with technical guidance, troubleshooting and root cause analysis.
• Review technical deviations, quality issues, obsolescence challenges and component substitutions.
• Participate in product development, engineering improvements, hazard and risk assessments, and design reviews.
• Support investigations into equipment failures, control system issues and operational performance improvements.
• Develop and maintain engineering standards, design tools, technical specifications and documentation.
• Deliver technical training to internal teams, suppliers, system integrators and customers.
• Collaborate with global stakeholders to improve system reliability, standardization, quality and project execution efficiency.
• Support digitalization, monitoring and automation initiatives that enhance mill performance and operational visibility.

What you'll bring

You are a technically strong, solutions-focused engineer with experience in heavy industry, mining, automation or large-scale industrial equipment environments. You enjoy solving complex technical problems while working collaboratively with project teams, suppliers and customers.

• Experience with industrial electrical power systems, control systems and instrumentation.
• Knowledge of variable speed drives (VSDs), large motors, MCCs, PLCs, SCADA and industrial communications networks.
• Strong engineering and problem-solving capability within mining, minerals processing or industrial equipment environments.
• Experience supporting electrical and control systems through design, procurement, commissioning and operational phases.
• Excellent communication, presentation and technical report writing skills.
• Strong analytical, troubleshooting and root cause analysis capabilities.
• Ability to manage priorities and work effectively with multiple stakeholders across global projects.
• Experience with electrical design tools and CAD platforms such as AutoCAD Electrical, EPLAN, SolidWorks Electrical or similar.
• Exposure to Enovia PLM and Microsoft 365 applications.
• Experience working with OEMs, system integrators, suppliers and site personnel.
• A proactive mindset with a focus on safety, quality, reliability and continuous improvement.
• Sense of urgency and ownership of solutions.

Why Metso?

• Compensation and rewards - Global incentive program tied to business and performance targets
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.