Product Support Advisor

Sandvik; South Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A global leading Original Equipment Manufacturer is seeking a Product Support Advisor in Pooraka, SA. The role involves managing customer relationships and providing outstanding service by maximizing the performance of equipment. Candidates must have a Heavy Duty Mechanical qualification, knowledge of Sandvik equipment, and the ability to work FIFO. Flexible roster options are available, and the position includes regular travel to customer sites.

Qualifications

• Heavy Duty Mechanical trade qualification as a minimum requirement.
• Current driver’s license and ability to work FIFO roster.
• Knowledge and experience with Sandvik equipment and maintenance.

Responsibilities

• Manage Service Support to achieve business goals.
• Engage relevant departments for customer service satisfaction.
• Develop direct customer relationships.

Skills

Knowledge of Sandvik equipment

Heavy Duty Mechanical trade qualification

Computer Systems Literacy

Understanding Mine Health and Safety Regulations

High initiative and determination

Education

Heavy Duty Mechanical trade qualification

Job description

Sandvik

Product Support Advisor – Pooraka, SA

The role

As a key liaison between Sandvik and our customers, you’ll engage with stakeholders across all levels of the customer organisation. Your primary goal is to maximise the functionality and reliability of Sandvik equipment, while remaining mindful of operational costs. You’ll play a pivotal role in delivering outstanding customer service by facilitating clear communication between Sandvik and our clients. This includes partnering closely with the customer’s Maintenance Management Team to drive continuous improvement in equipment performance. This position is based out of our Pooraka office, with regular travel to customer sites. Flexible roster options are available: 7 days on / 7 days off, or 8 days on / 6 days off.

Areas of responsibility

• Managing the Service Support to accomplish the goals and objectives of the business.
• Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.
• Developing direct customer relationships.
• Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business.
• Facilitation of coaching and mentoring of site technical staff.
• Assist in root cause failure analysis.
• Function as first line support for helpdesk issues & technical support in Sales Area.
• Identify and support with continuous improvement initiatives.
• Bulletin Administration and Support.
• Assist Planning department in the optimisation of maintenance strategy development.
• Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

Your profile

• Heavy Duty Mechanical trade qualification as a minimum requirement.
• Current driver’s license and the ability to work away from home on a FIFO roster.
• Knowledge and experience with Sandvik equipment, as well as training and experience with maintenance and fault finding.
• High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.
• Computer Systems Literacy is essential.
• Understanding of Mine Health and Safety Regulations.

About Sandvik

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Sandvik is proud to be a WORK180 Endorsed Employer for Women and is committed to fostering an inclusive and supportive workplace.

How to apply

For further information about the role please reach out to Talent Acquisition Specialist Ivy Chau. Applications close: 07 October 2025, or prior if ideal candidate selected.