Product Specialist - Enterprise Mobility

Optus; Sydney; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible work

Employee discounts

Parental leave

On-site childcare

Wellbeing support

Job summary

Optus is seeking a Product Specialist – Enterprise Mobility to support lifecycle management and growth of our Enterprise Mobility portfolio for commercial, enterprise, and government customers. You will work with Product Managers, Sales, and cross-functional teams to drive profitability and customer value through mobility solutions.

You will collaborate to identify growth opportunities, support CVM initiatives, and help deliver strategic insights from customer data and account performance.

Qualifications

• Experience supporting product, commercial, or business analysis.
• Strong organisational skills with ability to manage competing priorities.
• Experience within telecommunications, enterprise mobility, or related B2B environment.
• Strong commercial acumen and analytical skills.
• Excellent stakeholder management, communication and presentation skills.
• Strong knowledge of Microsoft Excel and PowerPoint.
• Experience supporting sales teams and mobility solutions.
• Customer-focused mindset with problem-solving and attention to detail.

Responsibilities

• Support lifecycle management and execution of enterprise mobility products to align with business objectives.
• Identify growth opportunities with Product Managers and contribute to roadmaps.
• Support CVM initiatives to improve profitability and customer outcomes.
• Collaborate with Sales to enable product expertise and drive revenue.
• Create product playbooks, training materials, and enablement content.
• Manage quoting, billing validation, pricing governance, contract accuracy and product reporting.

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Product Specialist – Enterprise Mobility, you will play a pivotal role in supporting and executing the lifecycle management, and growth of Optus' Enterprise Mobility portfolio across commercial, enterprise, and government customers. Working closely with Product Managers, Sales teams, and cross-functional stakeholders, you will help drive profitability, customer value, and market growth through innovative mobility solutions. This is an excellent opportunity for someone passionate about product management who enjoys combining commercial analysis, customer insights, and stakeholder collaboration to deliver impactful business outcomes.

What You'll Do

• Support the lifecycle management and execution of enterprise mobility products, ensuring initiatives are delivered successfully and aligned to business objectives.
• Partner with Product Managers to identify growth opportunities, optimise product performance, and contribute to long-term product strategy and roadmaps.
• Support Customer Value Management (CVM) initiatives designed to improve customer outcomes, profitability, and portfolio performance.
• Collaborate closely with Sales teams to provide product expertise, support customer opportunities, and help achieve revenue and growth objectives.
• Create product playbooks, training materials, and enablement content while supporting sales and internal stakeholders.
• Manage operational product activities including quoting support, billing validation, pricing governance, contract accuracy, and product performance reporting. Analyse customer data, retention trends, and account performance to deliver strategic insights, improve save rates, and achieve retention targets.

What You'll Bring

• A genuine passion for product management, with experience supporting product, commercial, project, or business analysis functions.
• Strong organisational skills with the ability to manage competing priorities, work autonomously, and deliver outcomes in a fast-paced environment.
• Experience within telecommunications, enterprise mobility, management consulting, or a related B2B environment.
• Strong commercial acumen and analytical skills, with the ability to interpret data, identify opportunities, and support profitable business decisions.
• Excellent stakeholder management, communication, and presentation skills, with experience working across sales, product, and operational teams.
• Strong knowledge of Microsoft Office applications, particularly Excel and PowerPoint, with the ability to build business cases, reports, and presentations.
• Experience supporting sales organisations and understanding how customers evaluate and purchase mobility or technology solutions.
• A proactive, customer-focused mindset with strong problem-solving abilities, attention to detail, resilience, and a genuine "can-do" attitude.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please [e-mail] call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visithttps://www.optus.com.au/about/inclusion-diversity