Product Owner (Customer Risk Assessment )

NAB; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

NAB is seeking a Product Owner for Customer Risk Assessment to drive the product roadmap, backlog and delivery outcomes in a complex regulated banking environment. You will translate risk methodologies into concrete features, user stories and measurable outcomes, coordinating across risk, data, operations and engineering teams.

Daily work includes refining roadmaps, prioritising risk-aware delivery and ensuring acceptance criteria, testing and controlled release across risk scenarios.

Qualifications

• Strong Product Owner or product delivery experience within banking, Financial Crime, Risk, Data or another complex regulated environment.
• Experience with Customer Risk Rating or Assessment, KYC/CDD, ongoing CDD, transaction monitoring or financial crime platforms.
• Strong knowledge of Australian AML/CTF requirements and ongoing customer due diligence expectations.
• Demonstrated ability to translate complex regulatory, risk and operational requirements into implemented product capabilities.
• Experience delivering across business, risk, data and technology teams, rather than solely managing a technology backlog.
• Strong data and analytics literacy, including an understanding of risk distributions, model outputs and performance evidence.
• Exposure to machine learning, analytics-enabled risk detection capabilities and model governance.
• Strong stakeholder engagement, Agile delivery, prioritisation and dependency management skills.

Responsibilities

• Own the product roadmap, prioritised backlog and delivery outcomes for Customer Risk Assessment capabilities
• Partner across Financial Crime, Risk, Operations, Data and Engineering to deliver well-governed solutions
• Make informed product decisions that balance regulatory commitments, customer impact, risk outcomes and technical sustainability
• Own and continuously refine the executable product roadmap and prioritised backlog
• Translate approved financial crime risk methodologies and product strategy into features, user stories, acceptance criteria and measurable outcomes
• Prioritise and sequence delivery based on risk outcomes, regulatory commitments, customer value, dependencies and delivery capacity
• Define acceptance criteria, assess completed work and support-controlled release and adoption of delivered capabilities
• Ensure appropriate testing across risk scenarios, data behaviour, decision traceability, edge cases and user workflows
• Use product and risk performance data to identify improvement opportunities and provide insights to the Product Manager
• Partner with Financial Crime, Operations, Risk, Engineering and Data Science teams to support effective implementation
• Maintain clear reporting on delivery progress, product health, dependencies, risks and realised outcomes

Skills

Product Owner

Banking domain

Regulatory compliance

Agile delivery

Stakeholder engagement

Data literacy

Job description

• Own the product roadmap, prioritised backlog and delivery outcomes for Customer Risk Assessment capabilities
• Partner across Financial Crime, Risk, Operations, Data and Engineering to deliver well-governed solutions
• Make informed product decisions that balance regulatory commitments, customer impact, risk outcomes and technical sustainability

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Product Owner, Customer Risk Assessment, you will be part of a team that is owning it and keeping it simple.

Each day, you'll go above and beyond to:

• Own and continuously refine the executable product roadmap and prioritised backlog.
• Translate approved financial crime risk methodologies and product strategy into features, user stories, acceptance criteria and measurable outcomes.
• Prioritise and sequence delivery based on risk outcomes, regulatory commitments, customer value, dependencies and delivery capacity.
• Define acceptance criteria, assess completed work and support-controlled release and adoption of delivered capabilities.
• Ensure appropriate testing across risk scenarios, data behaviour, decision traceability, edge cases and user workflows.
• Use product and risk performance data to identify improvement opportunities and provide insights to the Product Manager.
• Partner with Financial Crime, Operations, Risk, Engineering and Data Science teams to support effective implementation.
• Maintain clear reporting on delivery progress, product health, dependencies, risks and realised outcomes.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Strong Product Owner or product delivery experience within banking, Financial Crime, Risk, Data or another complex regulated environment.
• Experience with Customer Risk Rating or Assessment, KYC/CDD, ongoing CDD, transaction monitoring or financial crime platforms.
• Strong knowledge of Australian AML/CTF requirements and ongoing customer due diligence expectations.
• Demonstrated ability to translate complex regulatory, risk and operational requirements into implemented product capabilities.
• Experience delivering across business, risk, data and technology teams, rather than solely managing a technology backlog.
• Strong data and analytics literacy, including an understanding of risk distributions, model outputs and performance evidence.
• Exposure to machine learning, analytics-enabled risk detection capabilities and model governance.
• Strong stakeholder engagement, Agile delivery, prioritisation and dependency management skills.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

• Own the product roadmap, prioritised backlog and delivery outcomes for Customer Risk Assessment capabilities
• Partner across Financial Crime, Risk, Operations, Data and Engineering to deliver well-governed solutions
• Make informed product decisions that balance regulatory commitments, customer impact, risk outcomes and technical sustainability

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Product Owner, Customer Risk Assessment, you will be part of a team that is owning it and keeping it simple.

Each day, you'll go above and beyond to:

• Own and continuously refine the executable product roadmap and prioritised backlog.
• Translate approved financial crime risk methodologies and product strategy into features, user stories, acceptance criteria and measurable outcomes.
• Prioritise and sequence delivery based on risk outcomes, regulatory commitments, customer value, dependencies and delivery capacity.
• Define acceptance criteria, assess completed work and support-controlled release and adoption of delivered capabilities.
• Ensure appropriate testing across risk scenarios, data behaviour, decision traceability, edge cases and user workflows.
• Use product and risk performance data to identify improvement opportunities and provide insights to the Product Manager.
• Partner with Financial Crime, Operations, Risk, Engineering and Data Science teams to support effective implementation.
• Maintain clear reporting on delivery progress, product health, dependencies, risks and realised outcomes.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Strong Product Owner or product delivery experience within banking, Financial Crime, Risk, Data or another complex regulated environment.
• Experience with Customer Risk Rating or Assessment, KYC/CDD, ongoing CDD, transaction monitoring or financial crime platforms.
• Strong knowledge of Australian AML/CTF requirements and ongoing customer due diligence expectations.
• Demonstrated ability to translate complex regulatory, risk and operational requirements into implemented product capabilities.
• Experience delivering across business, risk, data and technology teams, rather than solely managing a technology backlog.
• Strong data and analytics literacy, including an understanding of risk distributions, model outputs and performance evidence.
• Exposure to machine learning, analytics-enabled risk detection capabilities and model governance.
• Strong stakeholder engagement, Agile delivery, prioritisation and dependency management skills.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB