Product Owner (Customer Risk Assessment )

NAB; Adelaide; On-site; AUD 130,000 - 190,000; Full time

Job summary

NAB in Australia is seeking a Product Owner for Customer Risk Assessment to own and refine the executable product roadmap and backlog, translating AML/CTF requirements into features and user stories for risk-based decisioning.

You will collaborate with Risk, Data, Engineering and Operations to deliver capabilities with strong governance, testing across risk scenarios, and measurable outcomes while maintaining delivery reports and progress against regulatory commitments.

Qualifications

• Experience as Product Owner in banking or regulated environments.
• Direct involvement with risk/AML/CDD and financial crime domains.
• Strong understanding of risk-based product delivery and governance.
• Ability to translate regulatory and risk requirements into product features and stories.

Responsibilities

• Own and refine the product roadmap and backlog for Customer Risk Assessment.
• Translate AML/CTF and risk methodologies into features, stories, acceptance criteria and measurable outcomes.
• Prioritise work based on risk, regulatory commitments, customer value and dependencies.
• Define acceptance criteria, oversee testing across risk scenarios and ensure controlled release.
• Collaborate with Risk, Data, Engineering and Operations to deliver capabilities and insights.

Skills

Product Owner experience

Banking domain

Risk management

Regulatory knowledge

Stakeholder engagement

Agile delivery

Data literacy

Job description

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Product Owner, Customer Risk Assessment

You will be part of a team that is owning it and keeping it simple.

Each day, you’ll go above and beyond to:

• Own and continuously refine the executable product roadmap and prioritised backlog.
• Translate approved financial crime risk methodologies and product strategy into features, user stories, acceptance criteria and measurable outcomes.
• Prioritise and sequence delivery based on risk outcomes, regulatory commitments, customer value, dependencies and delivery capacity.
• Define acceptance criteria, assess completed work and support-controlled release and adoption of delivered capabilities.
• Ensure appropriate testing across risk scenarios, data behaviour, decision traceability, edge cases and user workflows.
• Use product and risk performance data to identify improvement opportunities and provide insights to the Product Manager.
• Partner with Financial Crime, Operations, Risk, Engineering and Data Science teams to support effective implementation.
• Maintain clear reporting on delivery progress, product health, dependencies, risks and realised outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong Product Owner or product delivery experience within banking, Financial Crime, Risk, Data or another complex regulated environment.
• Experience with Customer Risk Rating or Assessment, KYC/CDD, ongoing CDD, transaction monitoring or financial crime platforms.
• Strong knowledge of Australian AML/CTF requirements and ongoing customer due diligence expectations.
• Demonstrated ability to translate complex regulatory, risk and operational requirements into implemented product capabilities.
• Experience delivering across business, risk, data and technology teams, rather than solely managing a technology backlog.
• Strong data and analytics literacy, including an understanding of risk distributions, model outputs and performance evidence.
• Exposure to machine learning, analytics-enabled risk detection capabilities and model governance.
• Strong stakeholder engagement, Agile delivery, prioritisation and dependency management skills.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.