Product Manager, Payments

Cuscal Limited; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Recognition and growth

Wellbeing focus

Diversity and inclusion

Job summary

Cuscal is seeking a Product Manager, Payments to join our Payments Domain. You will own the product roadmap across Direct Entry, BPAY Payer, BPAY Biller, RTGS and Chequing Services and define the vision and objectives for the portfolio.

You will partner with squads and stakeholders to translate client needs into meaningful enhancements, monitor performance and profitability, and ensure regulatory alignment.

Qualifications

• 3+ years in product management within financial services.
• In-depth knowledge of electronic payments.
• Experience managing product lifecycles from strategy to delivery.
• Experience in Agile delivery environments.
• Ability to build business cases for new products.
• Understanding revenue drivers and profitability levers.
• Ability to interpret accounting/financial information.
• Experience preparing proposals for prospective clients.
• Strong stakeholder management and influencing skills.
• Excellent communication and presentation capabilities.
• Strong analytical, problem-solving and organisational skills.
• Tertiary qualifications in a commercial or business discipline or equivalent experience.

Responsibilities

• Own and manage the product roadmap and backlog in line with business and client priorities.
• Define vision, positioning and objectives for the product portfolio.
• Monitor product performance, market trends and client needs to stay competitive.
• Collaborate with Product Owners and squads to develop and launch products.
• Translate client and stakeholder challenges into clear product enhancements and priorities.
• Monitor costs, pricing and profitability of products.
• Develop commercially sustainable and scalable product solutions.
• Collaborate with partnerships, marketing and operations to support growth.
• Ensure product compliance with regulations, policies and industry standards.
• Build relationships with clients, vendors, schemes and industry bodies.
• Represent Cuscal in industry forums and maintain product documentation.
• Support annual budget processes and identify cost-saving opportunities.

Skills

Product management

Payments domain knowledge

Agile delivery

Stakeholder management

Strategic thinking

Data analysis

Financial acumen

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor's degree in business or finance

Job description

Ever tapped your phone to buy a morning coffee or made a purchase from your favourite online store? Chances are, we’ve made it happen.

At Cuscal, we’ve been at the forefront of payments innovation for 59 years, enabling seamless and secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to becoming the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries and we’re not stopping now.

That’s why we’re looking for a Product Manager, Payments to join our Payments Domain and help shape the future of payments.

Join us. Forward with Cuscal.

Job Description

We’re looking for a Product Manager, Payments to join our Payments Domain.

You’ll be responsible for planning and managing the product roadmap and strategy across services including Direct Entry, BPAY Payer, BPAY Biller, RTGS and Chequing Services.

You’ll define the vision, positioning and objectives for your product portfolio while ensuring each solution delivers value for clients and supports Cuscal’s growth strategy. You’ll monitor product performance, market trends, financial outcomes and client needs to maintain competitiveness and identify opportunities for improvement.

You’ll also make an impact by:

• Owning and managing the product roadmap, strategy and backlog in line with business and client priorities
• Assessing market trends, competitor offerings and client needs to guide product positioning and feature development
• Partnering with Product Owners and squads to develop and launch products that support client needs and business growth
• Translating client and stakeholder challenges into clear product enhancements, requirements and priorities
• Monitoring product metrics, service levels, costs, pricing and profitability
• Developing commercially sustainable and scalable product solutions
• Collaborating with Client Partnerships, Business Development, Marketing and Operations to support client growth and revenue
• Managing product compliance with relevant regulations, legislation, policies and industry standards
• Building relationships with clients, vendors, schemes, industry bodies and internal stakeholders
• Representing Cuscal and its clients in relevant industry working groups and forums
• Maintaining product documentation, sales tools, training materials and technical information
• Supporting the annual budget process and identifying commercial efficiencies and cost-saving opportunities

Qualifications

What you’ll bring

You’re an experienced product professional with a strong understanding of electronic payments and financial services. You can balance product strategy, commercial performance and client needs while working effectively across technical and business teams.

You’re comfortable managing complex products from strategy through to implementation. You take a structured and analytical approach to solving problems and can influence stakeholders at different levels.

To succeed in this role, you’ll bring:

• At least three years of product management experience within financial services
• A thorough understanding of the electronic payments industry
• Experience managing product lifecycles and applying product development frameworks
• Experience working within Agile delivery environments
• Demonstrated experience delivering complex product implementations
• Experience developing business cases for new products or product enhancements
• An understanding of revenue drivers, product costs and profitability levers
• The ability to interpret accounting and financial information
• Experience preparing proposals for prospective clients
• Strong stakeholder management and influencing skills
• Excellent communication and presentation capabilities
• Strong analytical, problem-solving and organisational skills
• Tertiary qualifications in a commercial or business discipline or equivalent practical experience

You’ll stand out from the crowd if you have:

• Experience working in a fast-paced payments product environment
• Strong knowledge of payments, banking or enablement products
• An understanding of supplier and competitor offerings within the payments market
• Experience working with payment schemes, industry bodies or external vendors
• Experience working effectively in a hybrid environment

Additional Information

Why Cuscal?

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver or support interesting, ground-breaking work that has real impact- on Australia’s financial services sector and the millions of customers it serves.

You’ll innovate alongside skilled, smart, connected teams.

And you’ll build an impressive, fulfilling career that continues to grow.

You’ll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.

Join us and reimagine the future

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.