Product Expert & Technical Support Specialist
Lotus People
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Lotus People is seeking a customer-focused technical support advisor to assist customers, dealers and installers with product understanding, troubleshooting and recommended solutions.
You will be the go-to product expert, translating complex technical information into simple guidance while working closely with our hybrid team across phone, email and CRM channels. A curiosity-driven mindset and strong problem-solving skills will help you excel in this role.
Qualifications
- Experience in technical support, customer service, trade support or product advisory.
- Curious, practical and motivated by solving problems.
- Able to translate technical info into clear guidance.
- Experience using CRM or similar business systems.
Responsibilities
- Respond to technical enquiries via phone, email and CRM.
- Troubleshoot product and installation issues and propose practical fixes.
- Recommend products based on customer and project needs.
- Guide customers and dealers through product selection, installation and operation.
- Investigate performance concerns and support warranty inquiries.
- Coordinate replacement parts, repairs and corrective actions.
Skills
Tools
Job description
Lotus People is seeking a customer-focused technical support advisor to assist customers, dealers and installers with product understanding, troubleshooting and recommended solutions.
You will be the go-to product expert, translating complex technical information into simple guidance while working closely with our hybrid team across phone, email and CRM channels. A curiosity-driven mindset and strong problem-solving skills will help you excel in this role.
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