Product Complaints & Returns Coordinator (12-Month)

Device Technologies; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

REC days

Birthday leave

Opportunities to grow and learn

Job summary

A medical technology company in Sydney is looking for a Product Complaint Returns Coordinator to manage product complaints and returns. This entry-level role offers a hybrid work setup and focuses on ensuring timely and accurate responses to quality issues. Ideal candidates will have experience in complaints handling and excellent communication skills. Competitive salary and flexible work options are provided.

Qualifications

• Background and experience in complaints handling.
• Ability to juggle multiple cases with solid time management.
• Familiarity with relevant regulations and guidelines.

Responsibilities

• Facilitate receipt of returned product in accordance with agreed timelines.
• Reconcile returned stock.
• Coordinate destruction or vendor return of reconciled stock.

Skills

Complaints handling

Excellent communication skills

Time management

Attention to detail

Cross-functional collaboration

Customer service experience

Knowledge of medical terminology

Tools

SAP

SharePoint

Job description

A medical technology company in Sydney is looking for a Product Complaint Returns Coordinator to manage product complaints and returns. This entry-level role offers a hybrid work setup and focuses on ensuring timely and accurate responses to quality issues. Ideal candidates will have experience in complaints handling and excellent communication skills. Competitive salary and flexible work options are provided.