Product Complaint Returns Coordinator

Device Technologies; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

REC days

Birthday leave

Opportunities to grow and learn

Job summary

A medical technology company in Sydney is looking for a Product Complaint Returns Coordinator to manage product complaints and returns. This entry-level role offers a hybrid work setup and focuses on ensuring timely and accurate responses to quality issues. Ideal candidates will have experience in complaints handling and excellent communication skills. Competitive salary and flexible work options are provided.

Qualifications

• Background and experience in complaints handling.
• Ability to juggle multiple cases with solid time management.
• Familiarity with relevant regulations and guidelines.

Responsibilities

• Facilitate receipt of returned product in accordance with agreed timelines.
• Reconcile returned stock.
• Coordinate destruction or vendor return of reconciled stock.

Skills

Complaints handling

Excellent communication skills

Time management

Attention to detail

Cross-functional collaboration

Customer service experience

Knowledge of medical terminology

Tools

SAP

SharePoint

Job description

Overview

Join to apply for the Product Complaint Returns Coordinator role at Device Technologies.

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. With HQ in Sydney, the company represents over 200 trusted brands and employs over 1000 staff across Australia, New Zealand and Asia.

The opportunity sits within the Product Quality team. The role focuses on coordinating the product complaints and recall returns process to ensure timely and accurate responses to product quality issues. If you are detail-oriented and thrive in a team setting, we want to hear from you.

Responsibilities

• Facilitating receipt of returned product in accordance with agreed timelines
• Reconciling returned stock
• Coordinating destruction or vendor return of reconciled stock
• Providing administrative assistance within the RAQA Department

Contract details

This is a 12-month fixed-term contract position based at our Belrose office, with a hybrid work setup and occasional on-site visits to our Marsden Park office.

About you

At Device Technologies, we succeed through our commitment to five key values:

• Delivering Innovation - We seek new ideas, technologies and approaches to meet evolving customer needs and market demands.
• Seeking Collaboration - We tap into diverse perspectives, skills, and resources to drive innovation and achieve common goals.
• Taking Ownership - We embrace accountability and initiative to drive success through proactive responsibility.
• Practising Good Business - We strive for integrity, responsibility and sustainability with ethical conduct and transparency.
• Championing the Customer - We place customers at the heart of decision-making to improve patient outcomes.

Experience required:

• Background and experience in complaints handling
• Excellent communication skills and ability to build rapport with key stakeholders
• Ability to juggle multiple cases with solid time management
• High attention to detail to record accurate information
• Proactive approach and inquisitive nature with the ability to ask the right questions to extract information
• Confident, highly effective communicator with cross-functional collaboration and influence
• Experience using SAP and SharePoint
• Familiarity with relevant regulations and guidelines
• Experience in Customer Service and/or Logistics
• Knowledge of medical terminology

What we offer

• An intellectual challenge
• Opportunities to grow and learn
• Sense of community
• Flexible work options
• A competitive salary and benefits including REC days and Birthday leave

Interested? To apply, click the 'apply' button to be redirected to our candidate application portal.

Device Technologies is committed to an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, religion, ethnicity, disability, age or other protected characteristics.

Note: Pre-employment checks will be conducted by our accredited provider to comply with legal obligations. An offer of employment is subject to identity checks, reference checks, right to work, and police checks. For certain roles, certifications and/or vaccination status may be required and requested during the interview process.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative and Customer Service
• Industries: Medical Equipment Manufacturing and Hospitals and Health Care