Product Analyst - General Merchandise

Kmart Australia Limited; Melbourne; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Team member discount card (Kmart, etc)

Brighter Benefits program

Bonus program

Parental leave

Mentor Program

Job summary

Kmart Australia Limited is seeking a Product Analyst to join our General Merchandise Quality team in a role that blends quality, data analysis and governance. You will leverage data and AI-enabled insights to identify product risks, improve reporting and support safety and compliance across our General Merchandise portfolio.

You’ll collaborate with Product Technologists, Merchandise, Quality, Sourcing and supplier partners to translate findings into actionable improvements and governance

Qualifications

• 3+ years’ experience in quality, product development, compliance, or analytical role.
• Strong analytical skills with the ability to interpret data, identify trends and provide actionable insights.
• Experience preparing reports, dashboards, performance summaries or data-driven insights for different audiences.
• Confidence using digital and AI-enabled tools to analyse information, automate reporting or improve business processes.

Responsibilities

• Support product quality, safety and compliance initiatives across the General Merchandise product range.
• Coordinate product quality, compliance and testing activities, maintaining governance records, tracking actions and supporting delivery of quality and safety outcomes.
• Coordinate product samples, testing schedules, approvals and product development milestones, proactively tracking progress and highlighting risks or delays.
• Analyse product quality, testing and customer data using digital and AI-enabled tools to identify trends, emerging risks and improvement opportunities.
• Support the design and continuous improvement of digital and AI-generated insight processes for proactive product risk identification.
• Prepare governance reports, performance insights and trend analysis for operational and leadership audiences.
• Support investigations into product quality issues, customer complaints and non-compliance matters, including root-cause analysis and corrective and preventative actions.
• Maintain product approvals, test reports and compliance documentation in line with established processes.
• Partner with Product Technologists, Merchandise, Quality, Sourcing and suppliers to improve product outcomes, support governance activities and progress continuous improvement initiatives.

Skills

Data analysis

Dashboards & reports

Stakeholder engagement

Quality management

Process optimization

Attention to detail

Communication skills

AI tools

Tools

AI tools

Job description

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We have an exciting opportunity for a Product Analyst to join our General Merchandise Quality team. This role brings together product quality and compliance, data analysis, governance reporting, AI-enabled insight generation and process optimisation. You will use data and emerging technologies to identify product risks, improve reporting and help strengthen quality, safety and compliance outcomes across our General Merchandise portfolio. Working closely with Product Technologists, Merchandise, Quality, Sourcing and supplier partners, you will translate information into actionable insights and contribute to the continuous improvement of products and processes.

What You’ll Be Doing

• Support product quality, safety and compliance initiatives across the General Merchandise product range.
• Coordinate product quality, compliance and testing activities, maintaining governance records, tracking actions and supporting delivery of quality and safety outcomes.
• Coordinate product samples, testing schedules, approvals and product development milestones, proactively tracking progress and highlighting risks or delays.
• Analyse product quality, testing and customer data using digital and AI-enabled tools to identify trends, emerging risks and improvement opportunities.
• Support the design and continuous improvement of digital and AI-generated insight processes for proactive product risk identification.
• Prepare governance reports, performance insights and trend analysis for operational and leadership audiences.
• Support investigations into product quality issues, customer complaints and non-compliance matters, including root-cause analysis and corrective and preventative actions.
• Maintain product approvals, test reports and compliance documentation in line with established processes.
• Partner with Product Technologists, Merchandise, Quality, Sourcing and suppliers to improve product outcomes, support governance activities and progress continuous improvement initiatives.

To be successful in this role you’ll have:

• 3+ years’ experience in a quality, product development, compliance, technical, or related analytical role.
• Strong analytical skills with the ability to interpret data, identify trends and provide actionable insights.
• Experience preparing reports, dashboards, performance summaries or data-driven insights for different audiences.
• Confidence using digital and AI-enabled tools to analyse information, automate reporting or improve business processes.
• Demonstrated ability to review processes, identify inefficiencies and support the implementation of practical optimisation opportunities.
• Understanding of quality management systems, product testing and compliance frameworks.
• Experience maintaining accurate technical documentation, governance records, data sources or compliance information. Experience working in general merchandise retail will be highly regarded.
• Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder engagement and communication skills, with the ability to explain analytical findings clearly and influence positive outcomes.
• A curious, digital-oriented and solutions-focused mindset, with a willingness to experiment with emerging tools and identify better ways of working.
• Experience in retail, consumer products or another regulated environment will be highly regarded.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program
• We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Great career opportunities across the broader Wesfarmers Group

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing [e-mail].