Procurement Operations Consultant

Virgin Australia; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted flights

Hybrid work model

Brisbane City head office amenities

Travel discounts

Job summary

Virgin Australia is seeking a Procurement Operations Consultant to uplift our procurement processes and capability. You'll partner across the business to improve supplier data, contract execution, and PR/PO workflows, while delivering clear process documentation and training materials.

You’ll support day-to-day complex operational queries, escalate issues, and help embed new ways of working, including offshore collaboration in a hybrid work model.

Qualifications

• Tertiary qualifications preferred in commerce or finance related field.
• At least two years’ experience in procurement, purchasing or finance related field.
• Strong understanding of procure-to-pay and source-to-contract processes.
• Understanding of Oracle financial systems.
• Experience developing or improving process documentation and training materials.
• Analytical problem solving with attention to detail.
• Intermediate Excel and Word skills.

Responsibilities

• Support uplift of procurement processes, tools and capability across the business.
• Develop and maintain clear procurement documentation, procedures and training materials.
• Provide day-to-day support for complex operational procurement queries and escalations.
• Review and improve procurement processes, standardise and simplify workflows.
• Support training material development for offshore team and stakeholders.
• Embed new ways of working and assist with change management.
• Investigate issues across supplier setup, contract execution, buying, and invoicing.

Skills

Procurement experience

Procure-to-pay knowledge

Analytical thinking

Process documentation

Training material development

Customer service mindset

Problem solving

Microsoft Excel

Microsoft Word

Education

Commerce/Finance related tertiary qualification

Tools

Oracle Financials

Microsoft Excel

Microsoft Word

Job description

We're the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we're on a mission to be Australia's most loved airline, for our people, our guests and our owners and we're looking for passionate talent to help take us even higher.

We're vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you're excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you'll feel right at home with us

What you'll be doing / Your Impact:

Within Finance, our Procurement team plays a critical role in shaping performance at Virgin Australia. We combine commercial discipline with a strong sense of partnership, working across the business to secure the right products, services and supplier outcomes to support Australia's most loved airline.

Are you a motivated problem solver and enjoy a faced paced environment? Join our Procurement Operations function, where you'll work within a collaborative and supportive team where customer excellence is at the heart of everything we do.

The Procurement Operations function supports the delivery of a seamless end user purchasing experience ensuring alignment with source to pay policies, procedure and governance. To support this delivery and an optimal end user experience, the Procurement Operations function is focused on process improvement and capability uplift across our processes and systems. The team operates a hybrid model with transactional activities delivered through an offshore partner.

• The objective of the Procurement Operations Consultant role is to support the ongoing uplift of our procurement processes, tools and capability across the business and ensuring the timely resolution of complex queries across the following workstreams
• Supply contract execution and management within Oracle
• Supplier creation and Vendor master data administration
• Purchase Requisition and Purchase Order support, including Purchase Order Lifecycle management
• Source to Pay query resolution and management
• Fuel & IATA invoice reconciliations

Key Responsibilities:

As the Procurement Operations Consultant, you'll support the ongoing uplift of our procurement processes, tools and capability across the business.

A key focus of the role will be developing clear, practical and sustainable ways of working, including process documentation, training materials and guidance that will enable our team and business stakeholder to confidently navigate procurement processes.

You will also provide day to day support for complex operational queries and escalations, helping resolve issues and ensure procurement activities can continue to progress effectively.

These will include:

• Reviewing and improving Procurement Operations processes, identifying opportunities to simplify, standardise and improve the way work is completed.
• Developing and maintaining clear procuress documentation, procedures, work instructions and support materials.
• Support training material development and delivery to the offshore team and business stakeholders
• Support the implementation of process changes and helping embed new ways of working
• Act as a point of escalation for complex operational procurement queries and issues.
• Investigate and resolve issues across supplier creation, contract execution, purchasing, invoice reconciliation and general procurement queries.
• Identify recurring trends, process gaps and opportunities for further improvement

You'll be great in this role if you… | About You

• Tertiary qualifications preferrable in commerce or finance related field
• At least two years’ experience in a procurement, purchasing or finance related field
• A strong understanding of procure-to-pay and source-to-contract processes, including supplier setup, contract execution and PR and PO processes.
• Intermediate understanding of financial accounting practices and Oracle financial systems
• Demonstrated experience developing or improving process documentation, procedures, training material or knowledge content
• Strong problem solving skills with a proven ability to think analytically and logically, identify root causes and develop practical solutions, with a strong level of attention to detail
• Intermediate level skill in Microsoft Excel and Word
• A passion for excellent customer service and able to support consistent and efficient ways of working
• A continuous improvement mindset and genuine interest in improving processes and building capability.

What you'll get from us | Your Benefits & Beyond

We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• 'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins | Belonging at Virgin Australia

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.