Process & Systems Coordinator

Heart Foundation Group; City of Brisbane; Hybrid; AUD 60,000 - 100,000; Full time

Job summary

An established industry player in heart health is seeking a Process & Systems Coordinator to optimize operations and enhance donor management systems. This exciting role involves developing standardized processes, collaborating with internal teams, and supporting the Philanthropy team in improving workflows. With a focus on continuous improvement and stakeholder engagement, you will play a vital role in driving efficiency and supporting best practices. Join a passionate team dedicated to making a real impact on heart health and enjoy flexible working arrangements along with generous salary packaging. If you are eager to contribute to meaningful change, this opportunity is for you!

Benefits

Salary packaging

Flexible work-from-home options

Supportive workplace culture

Additional gifted leave

Wellbeing programs

Qualifications

• Experience in developing and maintaining policies and procedures.
• Strong collaboration skills and ability to support change adoption.

Responsibilities

• Develop and implement standardized processes to enhance efficiency.
• Support revenue operations projects and enhance documentation.

Skills

Proficiency in project management tools

Stakeholder engagement

Process improvement

Analytical mindset

Ability to simplify complex processes

Tools

CRM/donor management systems

Project management tools

Job description

• A rewarding opportunity to make a real impact on heart health.
• Flexible hybrid working arrangements from our Brisbane CBD office.
• Enjoy generous salary packaging to boost your take-home pay.

About Us – Have a Heart for Change!

Did you know heart disease is the number one killer of Australians? Every day, 50 Australians lose their lives to heart disease. As Australia's leading heart health charity, we're on a mission to change this – and we need passionate people like you to help make a difference!

How You Can Make a Difference

Are you passionate about optimising processes, improving efficiency, and supporting revenue growth? We are looking for a Process & Systems Coordinator (Revenue Operations Coordinator) to play a key role in streamlining operations, enhancing documentation, and supporting best practice adoption across our revenue team.

Working closely with the Executive Officer, Revenue Operations, you'll lead process development, project coordination, and stakeholder collaboration to drive efficiency and support the Philanthropy team in transforming donor management systems.

Based in Brisbane, this position is being offered on a maximum-term full-time basis till 28 Nov 2025.

Your Key Responsibilities

• Develop & implement standardised processes and procedures to enhance operational efficiency.
• Refine & maintain process documentation to improve clarity, efficiency and compliance with best practice.
• Assist the Philanthropy and Research teams in optimising donor management workflows and developing philanthropy proposal templates and tools and supporting procedures.
• Support revenue operations projects by enhancing processes, documentation and stakeholder engagement.
• Assist in the development of training materials and other change communications to support process adoption.
• Use project management tools to track progress, manage timelines and coordinate cross-functional teams.
• Work closely with internal teams to align process improvements with organisational goals.
  

What You'll Bring

• Demonstrated experience developing, writing, updating and maintaining policies & procedures.
• Experience in supporting process improvement & managing documentation in a structured environment.
• Strong stakeholder engagement & collaboration skills, with the ability to support change adoption and process improvement.
• Proficiency in project management tools & CRM/donor management systems.
• Ability to simplify complex processes.
• Analytical mindset with a focus on continuous improvement.
• Ability to work independently, take initiative and manage competing priorities to ensure deadlines are met.
  

Why Join Us?

At our heart, we are driven by purpose. Every day, we make a meaningful impact through our work, and we are committed to supporting our employees in achieving a healthy work-life balance.

What We Offer:

• Salary packaging to help you make the most of your earnings.
• Flexible work-from-home options – up to 50% of your week.
• A supportive and inclusive workplace culture where your contributions are valued.
• Additional gifted leave during the Christmas shutdown period.
• Wellbeing programs and initiatives to support your personal and professional growth.

We are dedicated to fostering a diverse, safe, and inclusive workplace. We actively seek to represent the communities we serve and recognise the invaluable skills, knowledge, and perspectives a diverse team brings. We strongly encourage applications from Aboriginal and Torres Strait Islander people and individuals from all backgrounds.

Ready to Apply?

If you're ready to make a real difference, we'd love to hear from you! Submit your application online or contact Stephanie at [e-mail] if you require any workplace adjustments.

This advertisement is expected to close at 11:59pm on Sunday, 23 March. However, if we receive a large response we might close it early, so please don't delay! If you're reading this and the closing date is in the past, that means we're still accepting applications.

All employment offers are subject to pre-employment checks, including National criminal history check, Working with Children Check, and any other relevant background checks.