Process Analyst / Industrial Engineer

Aruma; Newcastle; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Continuous learning

Flexible schedule

Fitness Passport

Counselling via EAP

Vibrant culture

Job summary

Aruma is seeking a Process Analyst to drive continuous improvement across service delivery. You will analyse operations, map workflows, and document requirements to enhance efficiency and participant outcomes.

Collaborating with operational teams and stakeholders, you’ll support transformation initiatives and contribute to positive change for people with disabilities and the organisation. This role suits someone who enjoys practical problem solving and applying Lean/Six Sigma thinking.

Qualifications

• Experience as Process Analyst or similar role.
• Experience with process mapping, documentation, or improvement projects.
• Knowledge of Lean, Six Sigma or similar methodologies.

Responsibilities

• Analyse and improve business processes and workflows.
• Gather and document business requirements.
• Support continuous improvement and transformation initiatives.
• Map current and future state processes.
• Identify trends, challenges, and opportunities for improvement.
• Collaborate with stakeholders across teams.
• Prepare clear documentation, reports, and project artefacts.
• Support change management and project delivery activities.

Skills

Process mapping

Requirements gathering

Stakeholder management

Lean Six Sigma

Analytical thinking

Documentation

Communication

Education

Industrial Engineering

Job description

Drive continuous improvement and help shape the future of service delivery at Aruma.

About the Role

Working closely with operational teams, project stakeholders, and subject matter experts, you will help identify opportunities to improve the way we work. You'll analyse business processes, gather requirements, map workflows, and support projects that enhance efficiency, consistency, and participant outcomes.

This role is ideal for someone who enjoys understanding how systems and processes work and finding practical ways to make them better.

What You'll Be Doing

• Analyse and improve business processes and workflows.
• Gather and document business requirements.
• Support continuous improvement and transformation initiatives.
• Map current and future state processes.
• Identify trends, challenges, and opportunities for improvement.
• Collaborate with stakeholders across operational and corporate teams.
• Prepare clear documentation, reports, and project artefacts.
• Support change management and project delivery activities.

What You'll Bring

• Experience in a Process Analyst, Business Analyst, Industrial Engineer, Continuous Improvement, Operational Excellence or similar role.
• Exposure to process mapping, business analysis, documentation, or improvement projects.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies is highly regarded.
• Strong problem-solving, analytical, and organisational skills.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with a wide range of stakeholders.
• A curious mindset and passion for finding better ways of working.
• Commitment to delivering positive outcomes for participants and the organisation.

Qualifications & Experience

• Tertiary qualification in Industrial Engineering, Process Engineering, Systems Engineering, Business, or a related discipline.
• Demonstrated experience supporting process improvement, operational excellence, business transformation, or project delivery initiatives.
• Experience in disability, health, community services, human services, or another regulated industry is advantageous, but not essential.

Benefits of working with Aruma!

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Only applicants with valid Australian work rights will be considered. Successful shortlisted candidates will be required to complete pre-employment checks, including a Working with Childrens Check and NDIS Worker Screening Check. Applications will be reviewed as they are received, and Aruma reserves the right to close the advertisement prior to the advertised closing date.