Privacy Regulatory Change & Compliance Lead

Nab; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working flexibility

Wellbeing allowance

Mental health days

Birthday leave

Study support

Professional development opportunities

Incentive and bonus plan

Paid parental leave

Salary continuance benefit

Insurance discounts

Job summary

Melbourne Community Broker Network is seeking a highly organized Compliance Administration Officer to provide coordinated administrative and project support across our Compliance functions. You will help maintain accurate compliance records, documentation and workflows, and support audits, AFSL administration and regulatory change projects.

You will work closely with the Compliance team, brokers and internal stakeholders to ensure actions are progressed, documentation is controlled and

Qualifications

• Experience in administration, financial services or another regulated environment.
• Exposure to general insurance, AFSL or authorised representative operations, or audit coordination.
• Experience working with projects, registers, controlled documents and stakeholders across different teams.
• Strong Microsoft Word, Excel, Outlook and PowerPoint skills, with confidence using databases, workflow tools and document management systems.
• Clear business writing, data-entry and document-formatting skills.
• Strong communication and stakeholder coordination skills.
• Ability to maintain accurate audit trails and status updates.

Responsibilities

• Coordinate compliance policies, manuals, registers, templates and scheduled document reviews across CBN and CoverForce.
• Assist with audits by coordinating supporting evidence, following up outstanding actions and maintaining accurate status records.
• Support Responsible Manager and AFSL administration, including meeting preparation, action logs, document control and follow-ups.
• Assist with regulatory change projects and the associated updates to documents, processes and workflows.
• Provide administration support across breach, complaint and Professional Indemnity case records and reporting inputs.
• Support workflow and system improvement projects involving brokers and employees.
• Liaise with brokers and internal stakeholders to obtain documentation, follow up actions and respond to routine compliance enquiries.
• Maintain reliable project milestones, trackers, audit trails and status updates.
• Identify opportunities to improve and simplify administrative processes while escalating technical compliance matters to the appropriate team members.

Skills

Administrative skills

Regulated environment

General insurance

AFSL familiarity

Audits coordination

Projects management

Microsoft Office

Stakeholder communication

Document management

Tools

Databases

Workflow tools

Document management

Job description

Compliance Administration Officer

Melbourne Community Broker Network

Are you highly organised, detail-focused and someone who enjoys keeping things on track in a fast-paced environment?

At CBN, we’re looking for a proactive Compliance Administration Officer to provide administrative and project support across our Compliance functions. You’ll play an important role in keeping compliance documentation, records and workflows accurate and up to date.

We are looking for someone for an immediate start.

About CBN

At Community Broker Network, we’re not just supporting insurance businesses, we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.

Our team offers market access, technology, education, marketing, HR, business advice and more, supporting brokers from Perth to Cairns.

We’re a certified Great Place to Work with an incredible culture and a genuine commitment to helping our people grow.

Our values:

We Achieve (Accomplish)

We Are One (Together)

Purpose of the Role

As Compliance Administration Officer , you’ll provide coordinated administrative and project support across the Compliance functions of CBN and CoverForce.

You’ll help maintain accurate compliance records, documentation and workflows, coordinate important reviews and follow-ups, and support activities including audits, AFSL administration and regulatory change projects. You’ll work closely with the Compliance team, brokers and stakeholders across the business to ensure actions are progressed, documentation is controlled and regulatory obligations are supported effectively.

What You’ll Do

• Coordinate compliance policies, manuals, registers, templates and scheduled document reviews across CBN and CoverForce.
• Assist with audits by coordinating supporting evidence, following up outstanding actions and maintaining accurate status records.
• Support Responsible Manager and AFSL administration, including meeting preparation, action logs, document control and follow-ups.
• Assist with regulatory change projects and the associated updates to documents, processes and workflows.
• Provide administration support across breach, complaint and Professional Indemnity case records and reporting inputs.
• Support workflow and system improvement projects involving brokers and employees.
• Liaise with brokers and internal stakeholders to obtain documentation, follow up actions and respond to routine compliance enquiries.
• Maintain reliable project milestones, trackers, audit trails and status updates.
• Identify opportunities to improve and simplify administrative processes while escalating technical compliance matters to the appropriate team members.

What You’ll Bring

• Experience in administration, financial services or another regulated environment.
• Exposure to general insurance, AFSL or authorised representative operations, or audit coordination is highly regarded.
• Experience working with projects, registers, controlled documents and stakeholders across different teams.
• Strong attention to detail, with an understanding of the importance of accurate record-keeping, confidentiality and appropriate escalation.
• The ability to manage competing deadlines, monitor outstanding actions and identify gaps in documentation or processes.
• Strong Microsoft Word, Excel, Outlook and PowerPoint skills, with confidence using databases, workflow tools and document management systems.
• Clear business writing, data-entry and document-formatting skills.
• Strong communication and stakeholder coordination skills, including the confidence to follow up actions with brokers and internal teams.
• The ability to maintain accurate audit trails and prepare clear, concise status updates.

A proactive and adaptable approach, with the judgement to take ownership while knowing when a matter needs to be escalated.

Our Awesome Benefits!

At CBN, we genuinely care about our people, and it shows.

Here’s what you’ll enjoy:

Great Place to Work certified

Hybrid working flexibility – 3 days in the office, 2 days at home

Wellbeing allowance

Mental health days and birthday leave

Study support and professional development opportunities

Incentive and bonus plan

Paid parental leave

Salary continuance benefit

Travel and cyber insurance discounts

Regular team events and cultural activities

Extra perks including health insurance discounts, retail offers and more!

Ready to Join Us?

If you’re organised, proactive and enjoy working behind the scenes to keep important processes, documentation and actions on track, we’d love to hear from you.